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Didger questions and support
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There were 198 questions found in this category:
 Where can I download boundary files?
Golden Software has a variety of free downloads available for use by our customers, including boundary files and base maps available in the download section of our website. The boundary files available for download include: City - Point location of cities. DLG - USGS Digitial Line Graph files. ...
- Tools | Surfer | Create Base Map Commands Grayed Out
We have had a few Surfer 10 and Didger 4 users report that the Tools | Surfer | Create Base Map and the Tools | Surfer | Grid Data commands from Didger 4 are grayed out. This issue is isolated to new Surfer 10 users or Surfer 10 users that have uninstalled the previous versions Surfer that th ...
- Can I use the zoom (and other commands) more than once?
Yes! When you invoke the zoom and many other commands from the toolbar buttons in MapViewer (4,5,6,7), Grapher (1-9), Strater, Surfer (5,6,7,8*, 9**, 10**), or Didger (2,3,4**), you have the following options: If you single-click on a tool, it will operate one time. If you double-click on ...
- My property manager, object manager, or other manager disappeared!
Sometimes, the property manager or another manager window will disappear from view. This can happen for a variety of reasons, including being physically dragged off the screen or tabbed with another manager. When this happens, and View | Managers | (manager type) does not force the window to rea ...
- Is Technical Support free?
Yes, Technical Support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email. Golden Software business hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Frid ...
- Installation error: Error 1327. Invalid Drive: P:\
The error message Error 1327. Invalid drive: P:\ indicates that there is an unrecognized drive letter assigned to your hard drive or CD. The drive letter will vary depending on the computer. This could be because the CD-ROM or DVD-ROM drive letter has changed since a previous install, or you h ...
- Installation Error: Error reading Setup Initialization File
This error is usually the result of an unsuccessful download. Approximate file sizes of the download files are listed on our website at: http://www.goldensoftware.com/downloads.shtml For example, the full size of the Surfer 8 demo is 18,570,674 bytes (17.7 MB). Please right click over the EXE f ...
- Where can I check what the current version of the software is?
To check the current version of the software, visit: http://www.goldensoftware.com/supportsummary.shtml#stat. From each program's main web page, you can also click on the FAQ link and then on the Version History link to see detailed information about each update. Also to note: To find the ver ...
- Why do I get ?The requested operation requires elevation? error when trying to install?
The “The requested operation requires elevation” error indicates that you do not have elevated privileges (ie. you are not running the setup.exe file as administrator, which is different than logging into the computer as Administrator). Windows Vista and Windows 7 allow you to log ...
- What does "Invalid configuration file" error mean when I attempt to update via Help | Check for Update?
The "Invalid configuration file" error when running the Help | Check for Update command is most likely caused by the application having problems contacting our update server due to a company firewall or proxy server. In most cases, you cannot disable the company firewall. If you have the proxy ...
- How do I create a map of the Pacific Ocean? The problem is the International Date Line where the longitude goes from -180 to +180 degrees.
Surfer, MapViewer, and Didger all use coordinates that increase in the X and Y directions. There is not a way to center on 180°/-180°. To work around the problem, you can either: 1. Create two maps. One for the left side, from 0° to 180°, and another for the right side from -180 ...
- Are there map examples for Didger?
There are several example maps for Didger. Some of the map files come with Didger and others can be found on our web site at www.goldensoftware.com. Maps that come with Didger are located in the Samples folder. The Sample folder can be found in the directory C:\Documents and Settings\All Us ...
- I am having a problem printing (i.e. "Out of global memory" error when printing or only a portion of the map prints, etc.).
You may be able to work around the problem by changing some of the printer settings. Different printer drivers have different settings, but here is a list of the most common remedies: Turn off print spooling. Change the print mode to "raster" or "bitmap" to reduce the printer memory requiremen ...
- How do I edit or update my product Registration?
If you need to edit or update your registration, please send a detailed email with your name, serial number, and corrected information to info@goldensoftware.com If you have not yet registered, please do so online: http://www.goldensoftware.com/register.shtml
- How can I set the scale so that it is 1" = 8000 feet?
What to enter for the scale entirely depends on what your map X and Y units are. You will need to calculate the scale, and then enter it for the map: Calculate the corresponding value for your map units (see below). Select Map in the Object Manager. In the Property Manager, go to the Scale ta ...
- How do I specify a scale of 1:24000?
What to enter for the scale entirely depends on what your map X and Y units are. You will need to calculate the scale, and then enter it for the map: Calculate the corresponding value for your map units (see below). Select Map in the Object Manager. In the Property Manager, go to the Scale ta ...
- What is an ESRI World file and can I make my own?
World files are an external coordinate reference file and are simple text files. They contain XY coordinate information for each pixel in an image by specifying the real world XY coordinates of the upper left pixel in the image and specifying the resolution (or number of units for each pixel) in ...
- Can Golden Software Programs work with latitude/longitude coordinates?
Golden Software Programs can work with any numeric values for the X and Y coordinates. Latitude and longitude are fine as long as they are in decimal degrees. Longitudes in the Western Hemisphere and latitudes in the Southern Hemisphere should be expressed as negative numbers. Only Didger, Map ...
- How can I use Didger to convert Lat/Long into feet or meters for volume calculations in Surfer?
Often when calculating volumes in Surfer the elevation data is in Imperial or Metric, but the xy coordinates are in Lat/Long. This is usually the case when using field data collected with a GPS unit. These mixed units will produce meaningless results when using Surfer's Grid | Volume command ...
- Where can I find my serial number?
There are three possible locations where you can find your Serial Number. With your registered serial number information complete, we will be able to mail you announcements of upgrades and newsletters. 1. Label on the installation CD sleeve Starting in 2011, the serial number is located on the ...
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