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MapViewer questions and support
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There were 70 questions found in this category:
  1. questionWhere can I check what the current version of the software is?
    Q: Where can I check what the current version of the software is? Can I see a detailed list of what each update included? A: To check the current version of the software, visit: http://www.goldensoftware.com/updates.shtml. From each program's main web page, click on the Version History links t ...

  2. questionCan I use the zoom (and other commands) more than once?
    Yes! When you invoke the zoom and many other commands from the toolbar buttons in MapViewer (4,5,6,7), Grapher (1-8), Strater, Surfer (5,6,7,8*, 9**), or Didger (2,3,4**), you have the following options: If you single-click on a tool, it will operate one time. If you double-click on the to ...

  3. questionWhere can I find script examples?
    There are many locations where script examples can be located. Download Scripts for Surfer, Grapher, and MapViewer from our website: Golden Software provides a number of useful sample scripts that product owners can download for free from our website. http://www.goldensoftware.com/scripts.s ...

  4. questionIs it possible to create and use custom symbols?
    Yes, you can create custom symbols and use them in our software if the symbol set you create is saved as a True Type Font (not unicode or double byte fonts). There are many programs available that allow you to create symbols and save the symbol set to a True Type Font file [*.TTF]. We do not ...

  5. questionWhen I open Samples\USCITY.XLS in Excel, my anti-virus program warns that the file is password-protected and may contain a virus. Does this file have a virus?
    The USCITY.XLS file as distributed with MapViewer is not password protected and does not contain a virus. We have only seen this warning from the AVG anti-virus program, so it may be a problem with AVG. However, we have recreated USCITY.XLS and the new version does not trigger a warning. The ...

  6. questionHow do I create a map of the Pacific Ocean? The problem is the International Date Line where the longitude goes from -180 to +180 degrees.
    Surfer, MapViewer, and Didger all use coordinates that increase in the X and Y directions. To work around the problem, add 360 to the X coordinate, especially in the range from -180 to -30. Use a file like Pacificp.gsb from our Web Site to display the base map with positive coordinates from -1 ...

  7. questionCan I use MapViewer to find all ZIP codes within a certain distance of another ZIP?
    Yes, you can do this in MapViewer. If you make a pin map of all ZIP codes, you can select one of them and then use the Analysis | Query within Range command to find the other ZIPs within a certain distance. To make this easier, we have created a map to start with that already has a pin map of a ...

  8. questionWhere can I find my serial number?
    There are three possible locations where you can find your Serial Number. With your registered serial number information complete, we will be able to mail you announcements of upgrades and newsletters. 1. Registration Card: The serial number is on the registration card glued inside the cover o ...

  9. questionI am asked to register each time I open the software
    Our current software saves the registration information in the computer's registry. You must be logged in to the computer as someone with Administrator or Power User rights to that computer to save information to the registry. If you cannot save this information to the registry, then the program ...

  10. questionDoes Golden Software offer MapViewer Training?
    Golden Software does not currently offer a formal Training Course. Golden Software does offer a variety of Free Training Resources. Please use the following links to learn more about MapViewer. Product Tutorials available in MapViewer - Go to Help | Tutorial MapViewer Forum MapViewer Tech Suppo ...

  11. questionError 1335 and/or Error 2350 during installation
    These errors may occur during installation: Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package. followed by: Error 2350. FDI server error. ...

  12. questionInstallation Error: Error reading Setup Initialization File
    This error is usually the result of an unsuccessful download. Approximate file sizes of the download files are listed on our website at: http://www.goldensoftware.com/downloads.shtml For example, the full size of the Surfer 8 demo is 18,570,674 bytes (17.7 MB). Please right click over the EXE f ...

  13. questionWhat is the "online help"?
    Online Help: The term "online help" refers to the help file accessible from the program. The online help is accessed through the programs Help menu. For example, in Surfer use the Help | Contents command to open the online help. The online help contains information on all of the commands, dialog ...

  14. questionCan Golden Software Programs work with latitude/longitude coordinates?
    Golden Software Programs can work with any numeric values for the X and Y coordinates. Latitude and longitude are fine as long as they are in decimal degrees. Longitudes in the Western Hemisphere and latitudes in the Southern Hemisphere should be expressed as negative numbers. Only Didger and ...

  15. questionCan Golden Software programs convert Degrees Minutes Seconds to Decimal Degrees?
    Latitude and Longitude coordinates are often presented in degrees, minutes, and seconds, such as 39° 45' 30" (39 degrees, 45 minutes, 30 seconds). However, Golden Software programs can only plot values in decimal degrees. So, for example, 39° 45' is referred to as 39.75° in MapViewe ...

  16. questionWhat is an ESRI World file and can I make my own?
    World files are an external coordinate reference file and have the extension of the first and last letters of the image extension followed by a W. So for a TIF file, the world file would have the extension TFW. For a JPG, the world file would have the extension JGW. A world file is a simple te ...

  17. questionInstallation error: Error 1327. Invalid Drive: P:\
    The error message Error 1327. Invalid drive: P:\ indicates that there is an unrecognized drive letter assigned to your hard drive or CD. The drive letter will vary depending on the computer. This could be because the CD-ROM or DVD-ROM drive letter has changed since a previous install, or you h ...

  18. questionWhat does "Invalid configuration file" error mean when I attempt to update via Help | Check for Update?
    The "Invalid configuration file" error when running the Help | Check for Update command is often caused by the program having problems contacting our update server due to a company firewall or proxy server. You can download the patch file directly from links listed on our website. Download th ...

  19. questionCan I convert GPS coordinates from decimal degrees to New Zealand Transverse Mercator?
    Yes, it is possible with a few modifications. Didger does not support the New Zealand Transverse Mercator projection directly, but you can simulate this projection using the regular Transverse Mercator projection and entering specific projection parameters. For Transverse Mercator, these are: Fa ...

  20. questionI set the fill color of an object from a script, but nothing happens
    Besides setting the ForeColor property, it is also necessary to set the object's fill pattern, such as object.Fill.Pattern = "Solid"

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