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MapViewer questions and support
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There were 70 questions found in this category:
  1. questionWhere can I download boundary files?
    Golden Software has a variety of free downloads available for use by our customers, including boundary files and base maps available in the download section of our website. The boundary files available for download include: City - Point location of cities. DLG - USGS Digitial Line Graph files. ...

  2. questionCan I use the zoom (and other commands) more than once?
    Yes! When you invoke the zoom and many other commands from the toolbar buttons in MapViewer (4,5,6,7), Grapher (1-9), Strater, Surfer (5,6,7,8*, 9**, 10**), or Didger (2,3,4**), you have the following options: If you single-click on a tool, it will operate one time. If you double-click on ...

  3. questionMy property manager, object manager, or other manager disappeared!
    Sometimes, the property manager or another manager window will disappear from view. This can happen for a variety of reasons, including being physically dragged off the screen or tabbed with another manager. When this happens, and View | Managers | (manager type) does not force the window to rea ...

  4. questionIs Technical Support free?
    Yes, Technical Support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email. Golden Software business hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Frid ...

  5. questionWhere can I find script examples?
    There are many locations where script examples can be located. Download Scripts for Surfer, Grapher, and MapViewer from our website: Golden Software provides a number of useful sample scripts that product owners can download for free from our website. http://www.goldensoftware.com/scripts.s ...

  6. questionInstallation error: Error 1327. Invalid Drive: P:\
    The error message Error 1327. Invalid drive: P:\ indicates that there is an unrecognized drive letter assigned to your hard drive or CD. The drive letter will vary depending on the computer. This could be because the CD-ROM or DVD-ROM drive letter has changed since a previous install, or you h ...

  7. questionInstallation Error: Error reading Setup Initialization File
    This error is usually the result of an unsuccessful download. Approximate file sizes of the download files are listed on our website at: http://www.goldensoftware.com/downloads.shtml For example, the full size of the Surfer 8 demo is 18,570,674 bytes (17.7 MB). Please right click over the EXE f ...

  8. questionWhere can I check what the current version of the software is?
    To check the current version of the software, visit: http://www.goldensoftware.com/supportsummary.shtml#stat. From each program's main web page, you can also click on the FAQ link and then on the Version History link to see detailed information about each update. Also to note: To find the ver ...

  9. questionWhy do I get ?The requested operation requires elevation? error when trying to install?
    The “The requested operation requires elevation” error indicates that you do not have elevated privileges (ie. you are not running the setup.exe file as administrator, which is different than logging into the computer as Administrator). Windows Vista and Windows 7 allow you to log ...

  10. questionWhat does "Invalid configuration file" error mean when I attempt to update via Help | Check for Update?
    The "Invalid configuration file" error when running the Help | Check for Update command is most likely caused by the application having problems contacting our update server due to a company firewall or proxy server. In most cases, you cannot disable the company firewall. If you have the proxy ...

  11. questionHow do I create a map of the Pacific Ocean? The problem is the International Date Line where the longitude goes from -180 to +180 degrees.
    Surfer, MapViewer, and Didger all use coordinates that increase in the X and Y directions. There is not a way to center on 180°/-180°. To work around the problem, you can either: 1. Create two maps. One for the left side, from 0° to 180°, and another for the right side from -180 ...

  12. questionI am having a problem printing (i.e. "Out of global memory" error when printing or only a portion of the map prints, etc.).
    You may be able to work around the problem by changing some of the printer settings. Different printer drivers have different settings, but here is a list of the most common remedies: Turn off print spooling. Change the print mode to "raster" or "bitmap" to reduce the printer memory requiremen ...

  13. questionHow do I edit or update my product Registration?
    If you need to edit or update your registration, please send a detailed email with your name, serial number, and corrected information to info@goldensoftware.com If you have not yet registered, please do so online: http://www.goldensoftware.com/register.shtml

  14. questionWhat is an ESRI World file and can I make my own?
    World files are an external coordinate reference file and are simple text files. They contain XY coordinate information for each pixel in an image by specifying the real world XY coordinates of the upper left pixel in the image and specifying the resolution (or number of units for each pixel) in ...

  15. questionCan Golden Software Programs work with latitude/longitude coordinates?
    Golden Software Programs can work with any numeric values for the X and Y coordinates. Latitude and longitude are fine as long as they are in decimal degrees. Longitudes in the Western Hemisphere and latitudes in the Southern Hemisphere should be expressed as negative numbers. Only Didger, Map ...

  16. questionWhere can I find my serial number?
    There are three possible locations where you can find your Serial Number. With your registered serial number information complete, we will be able to mail you announcements of upgrades and newsletters. 1. Label on the installation CD sleeve Starting in 2011, the serial number is located on the ...

  17. questionIs it possible to create and use custom symbols?
    Yes, you can create custom symbols and use them in our software if the symbol set you create is saved as a True Type Font (not unicode or double byte fonts). There are many programs available that allow you to create symbols and save the symbol set to a True Type Font file [*.TTF]. We do not ...

  18. questionWhen I open Samples\USCITY.XLS in Excel, my anti-virus program warns that the file is password-protected and may contain a virus. Does this file have a virus?
    The USCITY.XLS file as distributed with MapViewer is not password protected and does not contain a virus. We have only seen this warning from the AVG anti-virus program, so it may be a problem with AVG. However, we have recreated USCITY.XLS and the new version does not trigger a warning. The ...

  19. questionCan I use MapViewer to find all ZIP codes within a certain distance of another ZIP?
    Yes, you can do this in MapViewer. If you make a pin map of all ZIP codes, you can select one of them and then use the Analysis | Query within Range command to find the other ZIPs within a certain distance. To make this easier, we have created a map to start with that already has a pin map of a ...

  20. questionI am asked to register each time I open the software
    Our current software saves the registration information in the computer's registry. You must be logged in to the computer as someone with Administrator or Power User rights to that computer to save information to the registry. If you cannot save this information to the registry, then the program ...

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