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Voxler questions and support
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There were 72 questions found in this category:
  1. questionMy property manager, object manager, or other manager disappeared!
    Sometimes, the property manager or another manager window will disappear from view. This can happen for a variety of reasons, including being physically dragged off the screen or tabbed with another manager. When this happens, and View | Managers | (manager type) does not force the window to rea ...

  2. questionIs Technical Support free?
    Yes, Technical Support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email. Golden Software business hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Frid ...

  3. questionHow does the Transform Scale change the XYZ coordinates?
    The Transform module's Scale operation operates around the center of an object. For example, consider a data set with Z values as follows: Z Min: 90 Z Max: 100 Range: 10 Midpoint: 95 Apply a Z Scale of 0.1 and the results are: Z Min: 94.5 Z Max: 95.5 Range: 1 Midpoint: 95 The Z Min and Z Max a ...

  4. questionWhere can I find script examples?
    There are many locations where script examples can be located. Download Scripts for Surfer, Grapher, and MapViewer from our website: Golden Software provides a number of useful sample scripts that product owners can download for free from our website. http://www.goldensoftware.com/scripts.s ...

  5. questionInstallation error: Error 1327. Invalid Drive: P:\
    The error message Error 1327. Invalid drive: P:\ indicates that there is an unrecognized drive letter assigned to your hard drive or CD. The drive letter will vary depending on the computer. This could be because the CD-ROM or DVD-ROM drive letter has changed since a previous install, or you h ...

  6. questionInstallation Error: Error reading Setup Initialization File
    This error is usually the result of an unsuccessful download. Approximate file sizes of the download files are listed on our website at: http://www.goldensoftware.com/downloads.shtml For example, the full size of the Surfer 8 demo is 18,570,674 bytes (17.7 MB). Please right click over the EXE f ...

  7. questionWhere can I check what the current version of the software is?
    To check the current version of the software, visit: http://www.goldensoftware.com/supportsummary.shtml#stat. From each program's main web page, you can also click on the FAQ link and then on the Version History link to see detailed information about each update. Also to note: To find the ver ...

  8. questionWhy do I get ?The requested operation requires elevation? error when trying to install?
    The “The requested operation requires elevation” error indicates that you do not have elevated privileges (ie. you are not running the setup.exe file as administrator, which is different than logging into the computer as Administrator). Windows Vista and Windows 7 allow you to log ...

  9. questionWhat does "Invalid configuration file" error mean when I attempt to update via Help | Check for Update?
    The "Invalid configuration file" error when running the Help | Check for Update command is most likely caused by the application having problems contacting our update server due to a company firewall or proxy server. In most cases, you cannot disable the company firewall. If you have the proxy ...

  10. questionHow can I display 3D lines in Voxler?
    Create an ASCII Inventor [.IV] file in a text editor. The following example shows three lines with coordinates in the point section. The number of vertices for each line is specified in the numVertices section. Extra white space and carriage returns are shown for readability. The #Inventor text ...

  11. questionHow do I edit or update my product Registration?
    If you need to edit or update your registration, please send a detailed email with your name, serial number, and corrected information to info@goldensoftware.com If you have not yet registered, please do so online: http://www.goldensoftware.com/register.shtml

  12. questionWhere can I find my serial number?
    There are three possible locations where you can find your Serial Number. With your registered serial number information complete, we will be able to mail you announcements of upgrades and newsletters. 1. Label on the installation CD sleeve Starting in 2011, the serial number is located on the ...

  13. questionHow can I permanently put a customized ColorMap in the drop-down menu?
    It is possible to customize a ColorMap in Voxler and save the customized ColorMap as a CLR file. The CLR file can then be applied to other modules within the same project or to other modules in other projects. To apply the custom CLR file to other modules, the user will need to open the pro ...

  14. questionHow can I insert a video created in Voxler into PowerPoint?
    Videos created in Voxler 2 can be inserted in a PowerPoint presentation and viewed when the Slide Show is played. To capture a video in Voxler 2, follow these steps: 1. Use Edit | Capture Video or click the Capture Video icon on the toolbar 2. When the Capture Video Options dialo ...

  15. questionNorton SONAR removes the Golden Software executable files as a security threat! I can?t install or run the software now. What is going on?
    Norton AntiVirus, 360, Internet Security and other Norton products may remove and quarantine the Grapher 8, Surfer 9, Voxler 2 and Strater 2 installation (from CD) and application executable files as threats. Once this happens, they will no longer run. Our software does not contain viruses or ot ...

  16. questionCan I create an ASCII XYZC lattice file (what is the format of P3D and Q)?
    You can use P3D and Q files to import a regularly spaced lattice that is in ASCII format. Both the P3D and Q files can be created in any text editor, like Notepad. Both files need to have the same name so they can read each other. The top line the P3D file shows how many nodes there are in the ...

  17. questionHow do I export a Gridder lattice to ASCII XYZC?
    - The ASCII Inventor IV file contains the XYZ vertex coordinates in decimal notation, and color and transparency information in hexadecimal notation. If the ScatterPlot uses the GrayScale ColorMap, then there is a linear relationship between the color and data values. To view the minimum and ma ...

  18. questionIs it possible to create and use custom symbols?
    Yes, you can create custom symbols and use them in our software if the symbol set you create is saved as a True Type Font (not unicode or double byte fonts). There are many programs available that allow you to create symbols and save the symbol set to a True Type Font file [*.TTF]. We do not ...

  19. questionHow can I import a GeoTIFF into Voxler?
    Voxler 1 does not support the GeoTIFF format or other georeferenced image files. However, you can use Voxler's Transform module to georeference an image. Most software products that export georefrenced images have the option to save an associated world file. World files are plain-text files tha ...

  20. questionI imported some UTM data, attached a Gridder module to it, and created some Contours. When it rotates slowly the image is "jumpy" or "jittery", why?
    The coordinates for the input points are extremely large in magnitude. The underlying graphics system (Inventor) uses single precision values, so large numbers quantize into discrete values. In other words, so many bits are required to represent the large magnitude, that there aren’t enoug ...

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