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| Surfer, Grapher, and Strater close unexpectedly or crash when I try to access the Help | Contents menu. How do I fix this? |
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The help crash is caused by a conflict between the PSAPI.DLL file in the Golden Software application directory and the PSAPI.DLL in C:\Windows\System32\ installed by Internet Explorer 7.
In Surfer 8, deleting or renaming the PSAPI.DLL file in the Surfer installation directory (C:\Program Files\Golden Software\Surfer8\ by default) resolves the problem. The default Surfer 8 directory in Windows XP 64 and Windows Vista 64 is C:\Program Files (x86)\Golden Software\Surfer8\.
In Strater 1, copy the PSAPI.DLL file from C:\Windows\System32\ to the Strater installation directory (C:\Program Files\Golden Software\Strater\ by default) to solve the problem.
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