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 I am having a problem printing (i.e. "Out of global memory" error when printing or only a portion of the map prints, etc.).
You may be able to work around the problem by changing some of the printer settings. Different printer drivers have different settings, but here is a list of the most common remedies:
Turn off pr...
- Surfer, Grapher, and Strater close unexpectedly or crash when I try to access the Help | Contents menu. How do I fix this?
The help crash is caused by a conflict between the PSAPI.DLL file in the Golden Software application directory and the PSAPI.DLL in C:\Windows\System32\ installed by Internet Explorer 7. In Surfer 8...
- Check for Update / Internet Update does not find new versions under Windows Vista or 7. How can I fix this?
To update your version of Surfer: 1. Log into the computer as Administrator 2. Right-click on the surfer.exe file or the shortcut on the desktop and choose Run as administrator from the pop up me...
- Error closing Surfer under Vista or 7: "Unable to delete C:\Program Files\Golden Software\Surfer8\surfer.set".
Error message when closing Surfer under Windows Vista. Vista and 7 prevented Surfer from saving settings to the surfer.set file when it resides in the C:\Program Files\ folder for 32-bit or C:\Pr...
- How can I get the latest version of Surfer?
Minor updates (e.g. version 9.0 to 9.11) may be downloaded for free if
your serial number is registered. Connect your computer to the
Internet, then click the Help | Check for Update command in Surf...
- Surfer 8 hangs or freezes when drawing a polygon or polyline under Vista.
This behavior was seen under Vista with older versions of Surfer 8. To resolve the problem, update to Surfer 8.09 or higher with the Surfer Help | Check for Update command.
- I can not install the update under Vista/7. I get: Error: "A valid version of Surfer is needed to install the update"
Run Surfer as an administrator to install the update under Vista or 7. This is not the same thing as being logged in as Administrator. By default, Vista and 7 run programs with Standard User privi...
- When I open Surfer 7, I get the error message ?Bad OLE registration entry. Disabling OLE?.
The most common cause of the Bad OLE Registration error is not having Administrator or Power User privileges while installing or running Surfer. Windows Vista or 7 If
you are running Windows ...
- I seem to be limited to 120" for my map size. How can I allow a map size larger than 120"?
The default maximum map size in Surfer is 120". You cannot create a map larger than 120" by default. If you wish to do so, you can increase the maximum plot (map) size to any number up to 2000". To...
- When I print, my bitmap pattern fills print solid black
If you are using any Surfer 8 version besides Surfer 8.03 (go to Help | About Surfer to check this), you can enable Surfer to automatically scale bitmap fill patterns so they appear the same on pri...
- Is Surfer capable of running on Windows 64-bit?
Surfer 7, 8 and 9 are all capable of installing and running on Windows 64-bit. However, they are 32-bit programs, so they do not take advantage of the 64-bit memory space. There are no known proble...
- PDF file created from PDF printer has some missing lines
Sometimes, Windows printers will leave occasional lines out of a print. This is common with PDF printer drivers and with post script printers. Surfer does contain a work around for the problems...
- Where is the Surfer 9 or Surfer 10 SET file?
The SET file location for Surfer 9 and 10 depends on the Operating System: Windows 2000 and XP: C:\Documents and Settings\(username)\Application Data\Golden Software\Surfer 9 Windows Vista and 7: C...
- If I automatically download the update, but cancel the installation, is the file saved somewhere on my computer?
Q. I went to Help | Check for Update and downloaded the update. However, I had to cancel the installation. Do I have to download the file again, or is it saved somewhere on my hard drive? A. If...
- How can I save a custom line style in Surfer 9 or 10?
In Surfer 9 and
10 you cannot save a custom line style and add it to the drop down list like
you can in Surfer 8. This means if you’ve created a useful line style you need
to redefine it...
- How can I rearrange the color Presets, or add my own custom colormaps to the Presets drop down menu?
The Presets drop down menu lists a number of predefined color spectrums for you to choose from easily. There is not a way in the user interface to change the order of the items in this list, or to a...
- How can I disable the Surfer warning when I print about the output not fitting on the media?
Q: I created a map bigger than the
page size in Surfer. Every time I print, I am prompted with a warning saying
that the output does not fit on the selected media. I know this and want to
trun...
- After updating to Surfer 9.8, Surfer doesn't send the correct page size to the printer!
Q: I just updated to Surfer 9.8. Now when I
print, my printer prints to a Letter sized paper instead of the page size specified
in Surfer under File | Page Setup. I have to go into the prin...
- Why do I get ?The requested operation requires elevation? error when trying to install?
The “The requested operation requires elevation” error indicates
that you do not have elevated privileges (ie. you are not running the setup.exe
file as administrator, which is diff...
- Will Golden Software products work under Windows 64 bit?
Grapher 9 works with Windows XP, Vista, and 7. Grapher 9 has both a 32-bit and a 64-bit version. You can choose which version to install and install it on any of the supported operating systems.
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