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An Inside Look at Golden Software's Webinar History

In May of 2012, I had been working for Golden Software for 5 months and was starting to get the hang of my duties, when I was offered a new challenge; I was asked to spearhead efforts to get a monthly webinar started. As such a customer-centric company, this new endeavor made sense in many ways. Not only did it offer an additional way to get customers the support they needed, but it provided a new, interactive means of getting information to our customers and getting immediate feedback. I had never even attended a webinar, but I was ready to take on the challenge.

After a good deal of research, we were off and running. The more webinars we hosted, the more we learned about what topics our users responded to, when they wanted to view the webinars, and various other factors that went into the process, and the more I personally learned the ins-and-outs of the webinar process. As host, I schedule the webinars, send out webinar emails, start and end the webinar as well as field questions during the webinar, edit and post the webinar recording, and interact with users the whole way through. It's a rewarding experience.

Now, after more than 3 years and 35 unique webinar topics, we've got a pretty well-oiled machine. And, as you can see from the plot below, you, our users, responded! Across-the-board for all six of our products, we've had higher and higher registration rates. I'm excited to see what 2016 has to hold!

If there's a topic you would like to see presented in a webinar, This email address is being protected from spambots. You need JavaScript enabled to view it.!


This Grapher bar chart displays registration numbers from each of our previous webinars from the beginning of our webinar program through last month. Each bar is a unique webinar, and is color-coded by the product that the webinar was presented on. A linear fit curve was applied to each product's registration numbers to show a general positive trend across all six products.


Here's what some of our attendees have had to say about the webinars:

  • "Concise, to the point. Provides new ideas and enriches my appreciation of the software." - Jacques Thibault, Consulting Geologist, Bathurst (NB) Canada
  • "It opened up new functions that I had not yet tried, but now will be using." and "[I liked] The clarity of the demonstrations. These webinars are a very good way for owners and current users to refresh their knowledge, as well as learn new applications." - Steven Schamel, PhD, P.G., GeoX Consulting Inc.
  • "Liked that it was short and concise. Introduced new topics, gave me ideas and now I can go explore in depth when I have time." - Marta Cairns, Weston Solutions, Inc.
  • "Presenter's knowledge of the product is outstanding and she was able to understand the questions asked and answered questions with simple explanations." - Eric Tappa, Dept. of Earth & Ocean Sciences, Univ. of South Carolina
  • "As a beginning user the topics were simple enough for me to follow." - Ken Borgen


We've hosted many webinars to-date and we've recorded every one. Click the webinar titles below to watch our previous webinars:

Date Product Webinar Title
Oct-2015 Online File Converter Quick and easy file conversions
Sep-2015 Surfer/Didger How to Georeference Images - A Comparison of Surfer & Didger
Aug-2015 Surfer An Insider's View of Surfer 13's New Features
Jul-2015 Grapher Understand Your Data Distributions with Fit Curves in Grapher
Jun-2015 Didger Manipulating Images in Didger 5
May-2015 MapViewer Geocoding in MapViewer 8
Apr-2015 Surfer Creating and Editing BLN files for Blanking Maps in Surfer
Mar-2015 Voxler Using the Computational Modules in Voxler
Feb-2015 MapViewer New Features of MapViewer 8
Jan-2015 Scripter/Surfer Scripter and Surfer: Samples, Gridding, Contouring, and Simple Loops
Dec-2014 Voxler Using the Math Module
Oct-2014 Surfer Gridding in Surfer 12
Sep-2014 Didger More Frequently Asked Questions of Didger 5
Aug-2014 Grapher New Features of Grapher 11
Jul-2014 Strater Frequently Asked Questions of Strater 4
Jun-2014 Surfer Frequently Asked Questions of Surfer 12
May-2014 Grapher Piper Plots
Apr-2014 Voxler/others Voxler Compatibility
Mar-2014 Didger Frequently Asked Questions of Didger 5
Feb-2014 Surfer New Features of Surfer 12
Jan-2014 All Which Program Do I Need?
Dec-2013 Voxler An In Depth Look at the WellRender
Nov-2013 Strater Strater 4 Cross Section FAQs
Oct-2013 Didger New Features of Didger 5
Sep-2013 Grapher Frequently Asked Questions of Grapher 10
Aug-2013 MapViewer More Frequently Asked Questions of MapViewer 7
Jul-2013 Scripter Debugging with Scripter
Jun-2013 Surfer Frequently Asked Questions of Surfer 11
May-2013 Strater Master the New Features of Strater 4
Mar-2013 Voxler Voxler 3 Tips and Tricks
Feb-2013 MapViewer Frequently Asked Questions of MapViewer 7
Jan-2013 Grapher Master the New Features of Grapher 10
Dec-2012 Strater Frequently Asked Questions of Strater 3
Nov-2012 Voxler Master the New Features of Voxler 3
Aug through Oct-2012 Surfer Master the New Features of Surfer 11


Be sure to register for our upcoming webinars by clicking on the webinar title below:

Date Product Webinar Title
Nov-2015 Voxler New Features of Voxler 4
Dec-2015 Surfer Exporting KML/KMZ files from Surfer for use in Google Earth
Jan-2016 Voxler Visualizing 3D Well Data in Voxler 4
Feb-2016 Surfer Breaklines, Faults, and Blanking: How and when to apply these functions to your grid


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Tuesday, 17 January 2017

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Keep Reading

15 September 2015
Real Life Applications

This day in history, in 1981, the island nation of Vanuatu joined the United Nations. In honor of this, I've created the above graphic, using both our MapViewer 8 thematic mapping software and our Grapher 11 graphing software to show when each country joined the United Nations, and how the organization grew over time. Congratulations Vanuatu!

11 August 2015
Product Updates

Since its founding, Golden Software has been committed to providing customers with the best and most accessible technical support. We have provided a variety of technical support resources including live support via phone, email, and live chat, online resources via the forums, knowledgebase, and website, and in-program support via the help documentation, quick start guides, and full user manuals. Last week marked the introduction of a new method of support in the form of a live, hands-on training class.


Ten individuals joined us here in Golden, Colorado to learn more about Surfer’s features and functionality. The attendees ranged from beginners, who had never before used Surfer, to experts, who have utilized Surfer since the days of DOS. Their diverse professional backgrounds created an interactive environment as attendees actively discussed their specific applications for Surfer. Kari Dickenson, Surfer’s Product Manager, coordinated and led the class. “Attendee interaction was fantastic. It wasn’t just me talking, but everyone was asking questions and making comments. It made the class much more interesting to hear how different people use Surfer, and of course we now have some great suggestions for future development!”

Overall, the attendees were very satisfied with the training class. “I believe everyone went away with more confidence in using Surfer and learned a trick or two,” said Kari. “My favorite part of the class was talking to the attendees and helping them to understand how to use Surfer. If you only use Surfer for one function over and over again, even if for many years, you could be missing out on a lot of other functionality.” All attendees said in the post-training survey that they would recommend this class to their colleagues.

Richard Koehler, CEO of Visual Data Analytics, had this to say about the training class:

First of all, I am very glad I attended and certainly came away with some tips and tricks that will help me use Surfer more fully. From my point-of-view, the class was a success. I applaud the use of an after-class survey. This shows a genuine effort on your part to deliver a quality experience. I also liked how approachable all the folks from Golden Software were. This made for an enjoyable atmosphere.

Another Surfer training attendee, David C. Scott with the USGS, said, “Great class. Useful and will be advantageous in my job.”

All-in-all, the first Golden Software hands-on training class was a success! We received great improvement recommendations and will implement these suggestions in our future training classes. Contact if you’d like to be notified the next time a training class is scheduled.

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