Golden Software Blog

Helping you learn more about the latest product information, tips, tricks, techniques, and customer stories so you can visualize data and communicate results with ease.

An Inside Look at Golden Software's Webinar History

In May of 2012, I had been working for Golden Software for 5 months and was starting to get the hang of my duties, when I was offered a new challenge; I was asked to spearhead efforts to get a monthly webinar started. As such a customer-centric company, this new endeavor made sense in many ways. Not only did it offer an additional way to get customers the support they needed, but it provided a new, interactive means of getting information to our customers and getting immediate feedback. I had never even attended a webinar, but I was ready to take on the challenge.

After a good deal of research, we were off and running. The more webinars we hosted, the more we learned about what topics our users responded to, when they wanted to view the webinars, and various other factors that went into the process, and the more I personally learned the ins-and-outs of the webinar process. As host, I schedule the webinars, send out webinar emails, start and end the webinar as well as field questions during the webinar, edit and post the webinar recording, and interact with users the whole way through. It's a rewarding experience.

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Golden Software Introduces Live, Hands-On Training!

Since its founding, Golden Software has been committed to providing customers with the best and most accessible technical support. We have provided a variety of technical support resources including live support via phone, email, and live chat, online resources via the forums, knowledgebase, and website, and in-program support via the help documentation, quick start guides, and full user manuals. Last week marked the introduction of a new method of support in the form of a live, hands-on training class.

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