MapViewer
7 FAQ Version
History
This page covers frequently asked questions about
MapViewer Version 7.
Q1. What is the latest version?
Q2. How can I get the latest
version of MapViewer?
Q3. Where can I find my serial
number?
Q4. Where can I find a list of
fixes and changes between versions?
Q5. What are the system
requirements?
Q6. How do I install or
uninstall MapViewer?
Q7. Do I need to uninstall an
older version of MapViewer before installing a new version?
Q8. I am having difficulty
uninstalling MapViewer.
Q9. Do you offer training?
Q10. Is technical support free?
Q11. Does MapViewer run under
Windows Vista?
Q12. I have a lot of
information in my data files for my maps. Is there any way to speed up the
processing of the information when making the map?
Q13. When I import a map onto
an existing map, the imported map is not in its proper position. What am I
doing wrong?
Q14. I have a bitmap in the map
window that is not part of the map itself (such as a company logo). When I
change the projection of the map, the bitmap behaves as if it is part of the
map and turns to nonsense. How can I change a map's projection without
altering the bitmap?
Q15. When I try to create a
map, MapViewer says "There is no valid numeric data (within limits) in
column __, or PID is invalid." What causes this?
Q16. Where can I find boundary
files?
Q1.
What is the latest version?
A. The most recent versions of all of our programs are located http://www.goldensoftware.com/support.shtml#stat.
Q2. How can I get the
latest version of MapViewer?
A. Minor updates (e.g., version 7.00 to 7.01) may be downloaded for
free if your serial number is registered. Connect your computer to the
Internet, then click the Help | Check for Update command in MapViewer.
This will download the latest patch and install it on your machine.
Information about the latest version is listed on the Version
History page.
If you experience any problems with this
command or would like to download the full version of the updated software,
please email your registered MapViewer 7 serial number to mapviewersupport@goldensoftware.com.
Once your serial number is verified, we will send you download instructions.
Major upgrades (e.g. version 6 to version 7)
cost US$79 plus shipping. Refer to the order
form for more information.
Q3. Where can I find my
serial number?
A. The serial number is on the registration card glued on the inside
front cover of your Getting Started Guide, or in the download instructions
you received when you ordered the software. Please complete the registration
card and return it to Golden Software or register
online at our web site. After you install MapViewer and run it for the
first time, you can also find your serial number by opening the software and
going to Help | About MapViewer. The About MapViewer dialog
box will show the serial number.
Q4. Where can I find a
list of fixes and changes between versions?
A. Information about the latest version is listed on http://www.goldensoftware.com/mapviewerhistory.shtml.
Q5. What are the system
requirements?
A. MapViewer system requirements are available at http://www.goldensoftware.com/products/mapviewer/mapviewer-systemrequirements.shtml.
Q6. How do I install or
uninstall MapViewer?
A. To install MapViewer, you must be logged onto the machine as
Administrator. To install from CD, insert the CD and click the “Install
MapViewer” link. To install from a downloaded EXE file, double click on
the EXE to begin installation. Note that this installs the program and a
select group of boundaries. You may wish to click the “Boundaries” to
select other boundary files to install.
For additional information regarding
installation, refer to the readme.rtf file.
To uninstall MapViewer, use the Windows
Control Panel and select Add/Remove Programs. Select MapViewer 7 in the list
of programs.
Q7. Do I need to uninstall
an older version of MapViewer before installing a new version?
A. No. You can have multiple copies of the program on your computer
as long as they are installed into different directories. By default, they
are installed into separate directories.
Q8. I am having difficulty
uninstalling MapViewer.
A. When MapViewer is installed, several original source files are
copied to a directory on your hard drive. These files are necessary to
uninstall the software. If these files are deleted, the software cannot be
uninstalled. To uninstall MapViewer, reinstall the previous version, then go
through the uninstall process using the Control Panel.
Q9. Do you offer training?
A. Golden Software offers a variety of training resources.
Q10. Is technical support
free?
A. Yes, technical support is free to all users for as long as you own
the product. You must register
your product in order to receive technical support. You can reach technical
support by phone, fax, or email.
Q11. Does MapViewer run
under Windows Vista?
A. Yes, MapViewer runs under Windows Vista. For best results, run the
installation program and MapViewer as Administrator.
MapViewer also works with Windows 2000, XP,
Vista, or higher. MapViewer 7 will not allow installation on older versions
of Windows.
Q12. I have a lot of
information in my data files for my maps. Is there any way to speed up the
processing of the information when making the map?
A. There are two ways you can improve the processing speed when
making a map with a lot of data.
- To optimize the speed of the worksheet
data searching and calculation, one should sort the worksheet according
to the PID column in ascending order before creating a map. The sorted
worksheet helps MapViewer find a cell much faster. If the data are used
repeatedly, it is a good idea to save the data after it is sorted. All
worksheet files distributed with MapViewer are already sorted according
to the first column.
- Another factor that affects the speed of
worksheet data searching and calculation is having unlinked data. You
can remove the data rows not linked with the map (except the column
header row) from the worksheet by using the Edit | Delete Unlinked
Data command in the worksheet window. If possible, also remove the
boundaries not linked to worksheet data.
Q13. When I import a map
onto an existing map, the imported map is not in its proper position. What
am I doing wrong?
A. When you import a map into an existing map window, make sure that the
Append image check box is checked in the Import Boundary File dialog box.
This will align the coordinates of the maps.
Q14. I have a bitmap in
the map window that is not part of the map itself (such as a company logo).
When I change the projection of the map, the bitmap behaves as if it is part
of the map and turns to nonsense. How can I change a map's projection
without altering the bitmap?
A. Use the Tools | Options command to open the Options dialog.
Check the Do not project bitmaps option to exclude bitmaps from projection
conversions.
Q15. When I try to create
a map, MapViewer says "There is no valid numeric data (within limits)
in column __, or PID is invalid." What causes this?
A. This error is usually an indication that the data file and
boundary file are mismatched, or that the data are text instead of numbers.
Check the Primary IDs for the base map in the Object Manager, then go to
File | Worksheet and check the
Primary IDs in the data file. If the Primary
IDs do not match, then the map cannot be created.
If the Primary IDs do match, check the data
column used to create the map. If the data column is formatted as text, it
will be left justified. Text cannot be used to create a map. To easily
reformat the text in the data file as numbers, save the data file in an
ASCII format, such as comma-separated-value (CSV), and use this file to
create the map instead.
Q16. Where can I find
boundary files?
A. MapViewer boundary files and data files are located in the MapViewer
Samples folder, on the MapViewer CD-ROM, and are available for download from
our web site. If you do not find what you need on the CD-ROM, we suggest
searching the web for boundary files. Try starting with our Useful Links
page. The best formats for thematic mapping are Atlas Boundary (BNA), ESRI
Shapefiles (SHP+DBF), or ESRI ArcInfo Export Format (E00). These formats
carry Primary IDs, so you can create a thematic map with them directly.
Other formats such as AutoCAD DXF, metafiles, and bitmaps can be used as
reference maps, though they would have to be edited if you need to make
thematic maps from them.
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