• Windows 98, Me, 2000, XP, Vista, and higher 
• 25 MB of free hard disk space 
• 32 MB RAM minimum, 64 MB or higher recommended 
• 800 x 600 minimum monitor resolution 

Q5. How do I install or uninstall Surfer?
A. Installing Surfer
Installing Surfer 8 requires that you be logged into an account that has Administrator rights. Golden Software does not recommend installing Surfer 8 over any previous version of Surferr. Please ensure that you install Surfer 8 into a new directory, which is what will happen by default. Surfer 8 can co-exist with older versions as long as they are in different directories.

To begin the installation, either insert the CD into the CD-ROM drive, or double-click on the downloaded EXE file to run it. See below for details of each method.

Installing Surfer on a Local Drive from CD:

1. Insert the CD-ROM in the CD-ROM drive. The Setup program automatically begins on most computers. 
2. Choose the "Install Surfer" option from the screen and setup will begin. 

If the Setup program does not automatically start, double-click on the My Computer icon on your desktop. Open the CD-ROM drive which contains the Surfer disk by double-clicking on the CD-ROM icon. From the CD-ROM folder find and double-click on Autorun.exe to launch Surfer's Setup program. Select "Install Surfer" and setup will begin.

Installing Surfer on a Local Drive Using a Downloaded EXE:

1. Double-click on the My Computer icon on your desktop and navigate to the folder containing the downloaded file.
2. Double-click on the file Surfer80xxxxx.exe to begin the installation process. The EXE extension is not displayed if you have enabled the option to "Hide Extensions for Known File Types" in My Computer.

Uninstalling Surfer

To uninstall Surfer 8, go to the Control Panel and double click on Add/Remove Programs (Windows 2000 and XP) or Programs and Features (Windows Vista). Select “Surfer 8” from the list of installed applications. Click the Remove or Uninstall button to uninstall Surfer 8.

Q6. Do I need to uninstall the demo version before installing the full version? Can I activate the demo to become the full version?
A. You do need to uninstall the Surfer demo before installing the full version of Surfer. There is not a way to “activate” the demo version to become a full version.

Q7. Do I need to uninstall an older version of Surfer before installing a new version?
A. You do not need to uninstall previous versions of Surfer (i.e. Surfer versions 5, 6 or 7) before installing Surfer 8, provided you install them in different directories. By default, this will be the case.

However, you do need to uninstall previous versions of Surfer 8 before installing a newer full version of Surfer 8. Do NOT install a newer FULL version of Surfer 8 over a previous version of Surfer 8 (i.e. do not install 8.09 on top of 8.04). This will not update the software correctly. If for some reason you need to do a FULL installation of Surfer 8, uninstall the previous version before installing the updated version.

Q8. Do you offer training?
A. Golden Software does not offer training courses, but does offer a variety of training resources:

• Demonstrational videos/corresponding PDF guides, and a self-paced training guide - www.goldensoftware.com/supportvideo.shtml 
• Online Support Forums - forum 
• Online Knowledge Base - www.goldensoftware.com/activekb/ 
• Golden Software Newsletters - www.goldensoftware.com/newsletter.shtml 
• Product Tutorials available in each program - Go to Help | Tutorial within Surfer. 
• Free email and phone Technical Support - http://www.goldensoftware.com/contact.shtml. 

Q9. Where can I find my serial number?
A. The serial number is on the registration card glued inside the cover of your User’s Guide, or in the download instructions you received when you ordered the software. Please complete the registration card and return it to Golden Software or register online at our web site. After you install Surfer and run it for the first time, you can also find your serial number by opening the software and going to Help | About Surfer. The About Surfer dialog box will show the serial number.

Q10. Is technical support free? 
A. Yes, Technical Support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email.

Q11. Does Surfer run under Windows Vista?
A. Yes, Surfer 8 is supported under Windows Vista. For best results, run the program as administrator.

Q12. I have a more technical question about the program, where can I find the answer? 
A. For more technical questions and answers, please visit our Knowledge Base at: http://www.goldensoftware.com/activekb/. 

Q13. Is Surfer 8 capable of running on Windows Vista/XP 64 bit?
A. Surfer is capable of running on Windows 64-bit, but it is a 32-bit program, so it does not take advantage of the 64-bit memory space. We have heard from multiple users that it does install and run correctly in Windows 64-bit versions, as long as it is installed and run in a Windows on Windows (WOW) environment.