Technical Support Overview

FAQs
Our most popular topics regarding sales, upgrades, the registration process, and customer service.  For more technical questions regarding our software, check the Knowledge Base.

Knowledge Base
Our Knowledge Base provides technical support 24 hours a day!  We continually add to this database, so if your question isn't answered, please send it to us. 

Support Forum
Find answers to your technical questions and interact with our Tech Support staff and fellow Golden Software users through the Support Forum.

Useful Links
This is a collection of links to sites that our users and our own technical team have found useful. 

Search
This page provides advanced features for searching through our site.

Newsletter
Golden Software publishes a quarterly newsletter, DataPoints. Our newsletter can contain information about Golden Software news, new product releases, technical articles written by our technical support staff, and articles written by users about our how they use our software in their work.

Training Videos
This section provides training videos for several products to help new users quickly learn activities frequently used in specific products. These videos may be viewed on the website, downloaded for repeated offline viewing, or downloaded as text files. Videos are added on a regular basis to expand our video training support library.

Surfer Training Guides
Download a self-paced training guide in PDF format for either Surfer 9 or Surfer 8.

Summary
This page provides links to specific FAQ sections for each version of each product, current version information about each product, links to free scripts to help users get more out of their software, and other useful technical support information.