In May of 2012, I had been working for Golden Software for 5 months and was starting to get the hang of my duties, when I was offered a new challenge; I was asked to spearhead efforts to get a monthly webinar started. As such a customer-centric company, this new endeavor made sense in many ways. Not only did it offer an additional way to get customers the support they needed, but it provided a new, interactive means of getting information to our customers and getting immediate feedback. I had never even attended a webinar, but I was ready to take on the challenge.
After a good deal of research, we were off and running. The more webinars we hosted, the more we learned about what topics our users responded to, when they wanted to view the webinars, and various other factors that went into the process, and the more I personally learned the ins-and-outs of the webinar process. As host, I schedule the webinars, send out webinar emails, start and end the webinar as well as field questions during the webinar, edit and post the webinar recording, and interact with users the whole way through. It's a rewarding experience.
Now, after more than 3 years and 35 unique webinar topics, we've got a pretty well-oiled machine. And, as you can see from the plot below, you, our users, responded! Across-the-board for all six of our products, we've had higher and higher registration rates. I'm excited to see what 2016 has to hold!
If there's a topic you would like to see presented in a webinar, let us know!
This Grapher bar chart displays registration numbers from each of our previous webinars from the beginning of our webinar program through last month. Each bar is a unique webinar, and is color-coded by the product that the webinar was presented on. A linear fit curve was applied to each product's registration numbers to show a general positive trend across all six products.
Here's what some of our attendees have had to say about the webinars:
We've hosted many webinars to-date and we've recorded every one. Click the webinar titles below to watch our previous webinars:
|Oct-2015||Online File Converter||Quick and easy file conversions|
|Sep-2015||Surfer/Didger||How to Georeference Images - A Comparison of Surfer & Didger|
|Aug-2015||Surfer||An Insider's View of Surfer 13's New Features|
|Jul-2015||Grapher||Understand Your Data Distributions with Fit Curves in Grapher|
|Jun-2015||Didger||Manipulating Images in Didger 5|
|May-2015||MapViewer||Geocoding in MapViewer 8|
|Apr-2015||Surfer||Creating and Editing BLN files for Blanking Maps in Surfer|
|Mar-2015||Voxler||Using the Computational Modules in Voxler|
|Feb-2015||MapViewer||New Features of MapViewer 8|
|Jan-2015||Scripter/Surfer||Scripter and Surfer: Samples, Gridding, Contouring, and Simple Loops|
|Dec-2014||Voxler||Using the Math Module|
|Oct-2014||Surfer||Gridding in Surfer 12|
|Sep-2014||Didger||More Frequently Asked Questions of Didger 5|
|Aug-2014||Grapher||New Features of Grapher 11|
|Jul-2014||Strater||Frequently Asked Questions of Strater 4|
|Jun-2014||Surfer||Frequently Asked Questions of Surfer 12|
|Mar-2014||Didger||Frequently Asked Questions of Didger 5|
|Feb-2014||Surfer||New Features of Surfer 12|
|Jan-2014||All||Which Program Do I Need?|
|Dec-2013||Voxler||An In Depth Look at the WellRender|
|Nov-2013||Strater||Strater 4 Cross Section FAQs|
|Oct-2013||Didger||New Features of Didger 5|
|Sep-2013||Grapher||Frequently Asked Questions of Grapher 10|
|Aug-2013||MapViewer||More Frequently Asked Questions of MapViewer 7|
|Jul-2013||Scripter||Debugging with Scripter|
|Jun-2013||Surfer||Frequently Asked Questions of Surfer 11|
|May-2013||Strater||Master the New Features of Strater 4|
|Mar-2013||Voxler||Voxler 3 Tips and Tricks|
|Feb-2013||MapViewer||Frequently Asked Questions of MapViewer 7|
|Jan-2013||Grapher||Master the New Features of Grapher 10|
|Dec-2012||Strater||Frequently Asked Questions of Strater 3|
|Nov-2012||Voxler||Master the New Features of Voxler 3|
|Aug through Oct-2012||Surfer||Master the New Features of Surfer 11|
Be sure to register for our upcoming webinars by clicking on the webinar title below:
|Nov-2015||Voxler||New Features of Voxler 4|
|Dec-2015||Surfer||Exporting KML/KMZ files from Surfer for use in Google Earth|
|Jan-2016||Voxler||Visualizing 3D Well Data in Voxler 4|
|Feb-2016||Surfer||Breaklines, Faults, and Blanking: How and when to apply these functions to your grid|
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Golden Software is in a class all its own. Your software is outstanding, but what I really appreciate is when I have a problem, in a matter of minutes, I can get a friendly, live, competent technician on the phone. Who else offers that service in this day and age?
Golden Software support is the reason that I purchased your products. I occasionally have the need to contact the technical support group and have always found them to be very helpful. That level of support is unusual and I appreciate it greatly!
When I first heard of your software from my friend, it was described in near mythical terms. It wasn't until I started using it that the description revealed itself to be apt. The use of these products will no doubt increase the quality and clarity of my research results.