Since its founding, Golden Software has been committed to providing customers with the best and most accessible technical support. We have provided a variety of technical support resources including live support via phone, email, and live chat, online resources via the forums, knowledgebase, and website, and in-program support via the help documentation, quick start guides, and full user manuals. Last week marked the introduction of a new method of support in the form of a live, hands-on training class.
Ten individuals joined us here in Golden, Colorado to learn more about Surfer’s features and functionality. The attendees ranged from beginners, who had never before used Surfer, to experts, who have utilized Surfer since the days of DOS. Their diverse professional backgrounds created an interactive environment as attendees actively discussed their specific applications for Surfer. Kari Dickenson, Surfer’s Product Manager, coordinated and led the class. “Attendee interaction was fantastic. It wasn’t just me talking, but everyone was asking questions and making comments. It made the class much more interesting to hear how different people use Surfer, and of course we now have some great suggestions for future development!”
Overall, the attendees were very satisfied with the training class. “I believe everyone went away with more confidence in using Surfer and learned a trick or two,” said Kari. “My favorite part of the class was talking to the attendees and helping them to understand how to use Surfer. If you only use Surfer for one function over and over again, even if for many years, you could be missing out on a lot of other functionality.” All attendees said in the post-training survey that they would recommend this class to their colleagues.
Richard Koehler, CEO of Visual Data Analytics, had this to say about the training class:
First of all, I am very glad I attended and certainly came away with some tips and tricks that will help me use Surfer more fully. From my point-of-view, the class was a success. I applaud the use of an after-class survey. This shows a genuine effort on your part to deliver a quality experience. I also liked how approachable all the folks from Golden Software were. This made for an enjoyable atmosphere.
Another Surfer training attendee, David C. Scott with the USGS, said, “Great class. Useful and will be advantageous in my job.”
All-in-all, the first Golden Software hands-on training class was a success! We received great improvement recommendations and will implement these suggestions in our future training classes. Contact firstname.lastname@example.org if you’d like to be notified the next time a training class is scheduled.