I was recently reviewing a GIS Cafe weekly newsletter and read a very interesting post...
Where do great GIS ideas come from?
The author (Matt Sheehan, Founder and Senior Principal at WebMapSolutions) mentioned attending conferences and speaking with customers and individuals to understand where innovation in the field of GIS gets started. Not surprisingly, the responses heard were:
"If only we could..."
"What we really need is..."
The author noted that comments such as these can be the start of great new ideas for improving GIS software.
At Golden Software, we pride ourselves on taking customer feedback and using those requests to help direct the development of our software. We welcome your requests for new features and functionality! If you have any suggestions, please let us know!
You can contact us through our Support Central webpage. Here you can use the Contact Support dialog to contact technical support with a question or comment. You can also click the Chat with technical support link to chat directly with a technical support representative. Below I have listed the LiveChat and phone hours when you can reach a technical support staff member.
LiveChat (available through the Golden Software website)
9:00 am to 4:00 pm Mountain Time, Monday through Friday (excluding US holidays)
8:00 am to 5:00 pm Mountain Time, Monday through Friday (excluding US holidays)
+1 303 279 1021
+1 800 972 1021
Thank you for your continued use of Golden Software products, and for providing use with your feedback and suggestions to improve our products.
Golden Software is in a class all its own. Your software is outstanding, but what I really appreciate is when I have a problem, in a matter of minutes, I can get a friendly, live, competent technician on the phone. Who else offers that service in this day and age?
Golden Software support is the reason that I purchased your products. I occasionally have the need to contact the technical support group and have always found them to be very helpful. That level of support is unusual and I appreciate it greatly!
When I first heard of your software from my friend, it was described in near mythical terms. It wasn't until I started using it that the description revealed itself to be apt. The use of these products will no doubt increase the quality and clarity of my research results.