Upcoming Price Changes
Discounted upgrade pricing for Surfer and Grapher serial numbers is no longer available effective January 1, 2021
Over the years we have developed customer-driven features and improvements and have maintained a diligent focus on providing top-notch customer support. This change allows us to focus our efforts on the annual software maintenance program and to remain focused on delivering high-value products and support for years to come.
This page details frequently asked questions related to the change that took place at the beginning of the year. If you would like to speak with us directly, please contact our support team.
Price Change FAQs
Previously, users with a valid Surfer or Grapher serial number could upgrade to another single user license or convert their single user license to a seat in a concurrent-use license for a discounted rate. Beginning on January 1, 2021, valid Surfer and Grapher serial numbers may no longer be upgraded or converted at the discounted rate. A new license must be purchased to obtain the latest version.
Yes, we will honor any valid estimates created on or before December 31, 2020 until their expiration date as indicated on the estimate. Estimates generated on or after January 1, 2021 will be based on the new pricing.
You may still use that version of the software; however, if you wish to use the latest version of either software application, you will have to purchase a new license.
Yes, discounted upgrade pricing for educational licenses was also discontinued as of January 1, 2021.
Yes, if you have an eligible serial number for Strater or Voxler, you can upgrade to the latest version at a discounted rate. More information on how to purchase an upgrade can be found here, How do I purchase an upgrade?