FAQs
Q1. What is the latest version?
Q2. How can I get the latest version of MapViewer?
Q3. Where can I find my serial number?
Q4. Where can I find a list of fixes and changes between versions?
Q5. What are the system requirements?
Q6. How do I install or uninstall MapViewer?
Q7. Do I need to uninstall an older version of MapViewer before installing a new version?
Q8. I am having difficulty uninstalling MapViewer.
Q9. Do you offer training?
Q10. Is technical support free?
Q11. Does MapViewer run under Windows Vista?
Q12. I have a lot of information in my data files for my maps. Is there any way to speed up the processing of the information when making the map?
Q13. When I import a map onto an existing map, the imported map is not in its proper position. What am I doing wrong?
Q14. I have a bitmap in the map window that is not part of the map itself (such as a company logo). When I change the projection of the map, the bitmap behaves as if it is part of the map and turns to nonsense. How can I change a map's projection without altering the bitmap?
Q15. When I try to create a map, MapViewer says "There is no valid numeric data (within limits) in column __, or PID is invalid." What causes this?
Q16. Where can I find boundary files?
Q1. What is the latest version?
A. The most recent version of MapViewer is version 7.6.3305.
Q2. How can I get the latest version of MapViewer?
A. Minor updates (e.g., version 7.00 to 7.01) may be downloaded for free if your serial number is registered. Connect your computer to the Internet, then click the Help | Check for Update command in MapViewer. This will download the latest patch and install it on your machine. Information about the latest version is listed on the Version History page.
If you experience any problems with this command or would like to download the full version of the updated software, please email your registered MapViewer 7 serial number to mapviewersupport@goldensoftware.com. Once your serial number is verified, we will send you download instructions.
Major upgrades (e.g. version 6 to version 7) cost US$79 plus shipping. Refer to the order form for more information.
Q3. Where can I find my serial number?
A. The serial number is on the registration card attached to the CD sleeve, or in the download instructions you received when you ordered the software. Please complete the registration card and return it to Golden Software or register online at our web site. After you install MapViewer and run it for the first time, you can also find your serial number by opening the software and going to Help | About MapViewer. The About MapViewer dialog box will show the serial number.
Q4. Where can I find a list of fixes and changes between versions?
A. Information about the latest version is listed here.
Q5. What are the system requirements?
A. MapViewer system requirements are available here.
Q6. How do I install or uninstall MapViewer?
A. To install MapViewer, you must be logged onto the machine as Administrator. To install from CD, insert the CD and click the “Install MapViewer” link. To install from a downloaded EXE file, double click on the EXE to begin installation. Note that this installs the program and a select group of boundaries. You may wish to click the “Boundaries” to select other boundary files to install.
For additional information regarding installation, refer to the readme.rtf file.
To uninstall MapViewer, use the Windows Control Panel and select Add/Remove Programs. Select MapViewer 7 in the list of programs.
Q7. Do I need to uninstall an older version of MapViewer before installing a new version?
A. No. You can have multiple copies of the program on your computer as long as they are installed into different directories. By default, they are installed into separate directories.
Q8. I am having difficulty uninstalling MapViewer.
A. When MapViewer is installed, several original source files are copied to a directory on your hard drive. These files are necessary to uninstall the software. If these files are deleted, the software cannot be uninstalled. To uninstall MapViewer, reinstall the previous version, then go through the uninstall process using the Control Panel.
Q9. Do you offer training?
A. Golden Software offers a variety of training resources.
Q10. Is technical support free?
A. Yes, technical support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email.
Q11. Does MapViewer run under Windows Vista?
A. Yes, MapViewer runs under Windows Vista. For best results, run the installation program and MapViewer as Administrator.
MapViewer also works with Windows 2000, XP, Vista, or higher. MapViewer 7 will not allow installation on older versions of Windows.
Q12. I have a lot of information in my data files for my maps. Is there any way to speed up the processing of the information when making the map?
A. There are two ways you can improve the processing speed when making a map with a lot of data.
- To optimize the speed of the worksheet data searching and calculation, one should sort the worksheet according to the PID column in ascending order before creating a map. The sorted worksheet helps MapViewer find a cell much faster. If the data are used repeatedly, it is a good idea to save the data after it is sorted. All worksheet files distributed with MapViewer are already sorted according to the first column.
- Another factor that affects the speed of worksheet data searching and calculation is having unlinked data. You can remove the data rows not linked with the map (except the column header row) from the worksheet by using the Edit | Delete Unlinked Data command in the worksheet window. If possible, also remove the boundaries not linked to worksheet data.
Q13. When I import a map onto an existing map, the imported map is not in its proper position. What am I doing wrong?
A. When you import a map into an existing map window, make sure that the Append image check box is checked in the Import Boundary File dialog box. This will align the coordinates of the maps.
Q14. I have a bitmap in the map window that is not part of the map itself (such as a company logo). When I change the projection of the map, the bitmap behaves as if it is part of the map and turns to nonsense. How can I change a map's projection without altering the bitmap?
A. Use the Tools | Options command to open the Options dialog. Check the Do not project bitmaps option to exclude bitmaps from projection conversions.
Q15. When I try to create a map, MapViewer says "There is no valid numeric data (within limits) in column __, or PID is invalid." What causes this?
A. This error is usually an indication that the data file and boundary file are mismatched, or that the data are text instead of numbers. Check the Primary IDs for the base map in the Object Manager, then go to File | Worksheet and check the
Primary IDs in the data file. If the Primary IDs do not match, then the map cannot be created.
If the Primary IDs do match, check the data column used to create the map. If the data column is formatted as text, it will be left justified. Text cannot be used to create a map. To easily reformat the text in the data file as numbers, save the data file in an ASCII format, such as comma-separated-value (CSV), and use this file to create the map instead.
Q16. Where can I find boundary files?
A. MapViewer boundary files and data files are located in the MapViewer Samples folder, on the MapViewer CD-ROM, and are available for download from our web site. If you do not find what you need on the CD-ROM, we suggest searching the web for boundary files. Try starting with our Useful Links page. The best formats for thematic mapping are Atlas Boundary (BNA), ESRI Shapefiles (SHP+DBF), or ESRI ArcInfo Export Format (E00). These formats carry Primary IDs, so you can create a thematic map with them directly. Other formats such as AutoCAD DXF, metafiles, and bitmaps can be used as reference maps, though they would have to be edited if you need to make thematic maps from them.