FAQs
Q1. What is the latest version?
Q2. How can I get the latest version of Strater?
Q3. Where can I find a list of fixes and changes between versions?
Q4. What are Strater's system requirements?
Q5. How do I install Strater?
Q6. How do I uninstall Strater?
Q7. Should I uninstall the demo version before installing the full version, or can I activate the demo to become the full version?
Q8. Do I need to uninstall an older version of Strater before installing a new version?
Q9. Do you offer training?
Q10. Where can I find my serial number?
Q11. Is technical support free?
Q12. Is Strater 4 compatible with Windows 64-bit (XP, Vista, 7, 8)
Q13. Should I install Strater 32-bit or Strater 64-bit?
Q14. What is the SDG file compatibility between different versions of Strater?
Q15. I have a more technical question about the program, where can I find the answer?
Q16. Why should I upgrade to Strater 4?
Q1. What is the latest version?
A. The most recent version of Strater is 4.0.1060.
Q2. How can I get the latest version of Strater?
A. Minor updates (i.e. version 4.0 to 4.3) may be downloaded for free if your serial number is registered. Connect your computer to the Internet, then go to Help | Check for Update in Strater. This will download the latest patch and install it on your machine. Information about the latest version is listed on the Version History page.
If you experience any problems with this command or would like to download the full version of the updated software, please email your registered Strater serial number to stratersupport@goldensoftware.com. Once your serial number is verified, we will send you download instructions.
Major upgrades (i.e. version 3 to version 4) cost US$149 plus shipping. Refer to the order form for more information.
Q3. Where can I find a list of fixes and changes between versions?
A. A list of changes and fixes between minor versions (i.e. 4.0 to 4.1) can be found here.
Q4. What are Strater's system requirements?
A. Strater's system requirements are available here.
Q5. How do I install or uninstall Strater?
A. Installing Strater 4requires that you be logged into an account that has Administrator rights. Golden Software does not recommend installing Strater 4 over any previous version of Strater. Please ensure that you install Strater 4 into a new directory, which is what will happen by default. Strater 4 can co-exist with older versions as long as they are in different directories.
To begin the installation, either insert the CD into the CD-ROM drive, or double-click on the downloaded EXE file to run it. See below for details of each method.
Installing Strater on a Local Drive from CD:
- Insert the CD-ROM in the CD-ROM drive. The Setup program automatically begins on most computers.
- Choose the "Install Strater" option from the screen and setup will begin.
If the Setup program does not automatically start, double-click on the My Computer icon on your desktop. Open the CD-ROM drive which contains the Strater disk by double-clicking on the CD-ROM icon. From the CD-ROM folder find and double-click on Autorun.exe to launch Strater's Setup program. Select "Install Strater" and setup will begin.
Installing Strater on a Local Drive Using a Downloaded EXE:
- Double-click on the My Computer icon on your desktop and navigate to the folder containing the downloaded file.
- Double-click the downloaded file to begin the installation process.
Q6. How do I uninstall Strater?
A. To uninstall Strater:
Windows XP
To uninstall Strater, go to the Control Panel and double click on Add/Remove Programs. Select “Strater 4” (or “Strater 4 Demo” for the demo version) from the list of installed applications. Click the Remove button to uninstall Strater.
Vista
To uninstall Strater when using the Regular Control Panel Home, click the Uninstall a program link. Select “Strater 4” (or “Strater 4 Demo” for the demo version) from the list of installed applications. Click the Uninstall button to uninstall Strater.
To uninstall Strater when using the Classic View, go to the Control Panel and double click on Programs and Features. Select “Strater 4” (or “Strater 4 Demo” for the demo version) from the list of installed applications. Click the Uninstall button to uninstall Strater.
Windows 7
To uninstall Strater, go to the Control Panel and click the Uninstall a program link. Select “Strater 4” (or “Strater 4 Demo” for the demo version) from the list of installed applications. Click the Uninstall button to uninstall Strater.
Q7. Should I uninstall the demo version before installing the full version, or can I activate the demo to become the full version?
A. Yes, you should uninstall the Strater demo before installing the full version of Strater. There is not a way to “activate” the demo version to become the full version.
Q8. Do I need to uninstall an older version of Strater before installing a new version?
A. You do not need to uninstall previous versions of Strater (i.e Strater 1) before installing Strater 4, provided you install them in different directories. By default, this will be the case.
You do not need to uninstall a previous version of Strater 4 before installing an updated version of Strater 4, as the installation package will automatically do this for you.
Q9. Do you offer training?
A. Golden Software does not offer training courses, but does offer a variety of training resources:
Q10. Where can I find my serial number?
A. Your Strater serial number is located on the CD cover or in the email download instructions, depending on how you purchased Strater. Please register your serial number online. After you install Strater and run it for the first time, you can also find your serial number by opening the software and going to Help | About Strater. The About Strater dialog will show the serial number.
Q11. Is technical support free?
A. Yes, technical support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email.
Q12. Is Strater 4 compatible with Windows 64-bit (XP, Vista, 7, 8)?
A. Yes, Strater 4 comes as a 32-bit application and as a 64-bit application. Both can be installed and run on Windows 64-bit.
Q13. Should I install Strater 32-bit or Strater 64-bit?
A. If you are using a 32-bit version of Windows, then you should install Strater 32-bit.
If you are using a 64-bit version of Windows, we recommend installing the 64-bit version of Strater 4. Although Strater 32-bit is capable of installing and running on Windows 64-bit, the 32-bit version of Strater 4 does not take advantage of the increased 64-bit memory space.
Q14. What is the SDG file compatibility between different versions of Strater?
A. Strater 4 can open SDG files from all previous versions of Strater. Strater 4 can only save SDG files in the Strater 4 format. Previous versions of Strater (i.e. Strater 2 or Strater 3) cannot open the Strater 4 SDG files.
Q15. I have a more technical question about the program, where can I find the answer?
A. For more technical questions and answers, please visit our Knowledge Base.
Q16. Why should I upgrade to Strater 4?
A. Strater 4 offers a host of new features to make your well log, borehole and cross section plotting easier than ever! Along with creating cross sections from line logs, manually creating cross section layers, showing the logs as inclined according to deviation data, showing deviation paths in the map view, and supporting coordinate systems in the map view, Strater 4 also offers many improvements to the borehole view. Improvements in the borehole view include wrapping linked text onto multiple lines, formatting numeric labels for bar, zone bar and text logs, creating text logs from depth data and setting the reference datum for the borehole view. Strater 4 is a must have upgrade for anyone utilizing Strater 1, 2 or 3. For more information about these exciting new features and more, check out the What’s New in Strater 4 web page.