Product Manager

What we're looking for:

Golden Software is seeking a full-time product manager to join our product team. Our product managers are integral to the success of our customers and therefore to the success of our products and company. As a member of the product team, you will get to design and deliver solutions to intelligent, interesting, and friendly engineers, scientists, educators, and students across the globe. Our customers do amazing things and you can help them do so. As Grapher product manager, you’ll work on a Windows desktop application with a rich history of success and passionate customers from across the globe.

The ideal candidate for this position is a skilled, creative problem solver invested in achieving results. You take ownership and drive the team to success. You can do so because you love working with customers and helping others. Your curious, adaptable, and objective thinking style helps you find the right solution even when you don’t have all the data. You love solving challenging and complex problems. You’re tech-savvy and have a passion for graphing and data visualization. Your great communication skills, ability to collaborate, accountability to the team, and honesty help the team achieve what they couldn’t without you.

This is a full time remote position with optional monthly team events held in the Golden, CO area. Candidates located in the greater Denver area are preferred. Travel for in person team and company meeting attendance may be required 1-4 times per year.

What we offer:

• Challenging, rewarding work – Your primary responsibilities include product management for our Grapher product. We focus on ownership and accountability to results at Golden Software. You will be empowered to make decisions, take action, and directly see the success you bring to our customers.

• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help our customers and one another and to make Golden Software a great place to work.

• Stability – Golden Software has been in business for almost 40 years.

Who we are:

We build success for customers by enabling them to communicate complex information. The scientific visualization software we develop, sell, and support is used by individuals in engineering consulting, environmental services, mineral resource exploration and extraction, applied science, business, education, and government across the globe.

The customer is at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high quality, user-friendly software with superior customer support. We focus on continual improvement of self and company and believe the only mistakes in life are those where nothing is learned. We are an open-minded group of individuals that focus on results which enables our life-friendly and flexible work environment.  We take pride in what we do, approach all that we do with intention, and we don't take ourselves too seriously.

What you’ll do:

The product team’s goal at Golden Software is to ensure the right products are built. We plan and design products and services that solve real customer problems for which real customers are willing to pay. Your responsibilities include.

• Execute on product strategy and work with leadership to refine and adapt the strategy to stay aligned with the company vision.

• Realize opportunities by working with the product team to discover customer problems and define effective solutions

• Design intuitive and useful features and improvements

• Plan, prioritize, and execute the product roadmap

• Deliver value to users by overseeing successful releases

• Ensure success by evaluating product performance as we balance delivering value, growing the user base, and maintaining high quality software

• Communicate the product strategy and the value proposition of the product to the company

What we expect from our team members:

• Willingness to take ownership of your responsibilities and to be accountable and open with the team

• Strong verbal and written communication skills

• Ability to collaborate effectively within and across teams in a remote environment

• Love for working with customers and solving their problems

• Strong desire to help others

• Relentless focus on results

• Comfort with making decisions without all the information

• Technical savvy

• Creative problem solving and independent thinking

Skills and requirements:

• Experience managing a product

• Experience using product discovery to determine what to build for product-market fit

• Experience with interviewing, surveying, and/or serving customers

• Comfortable with math and statistics

• Proficiency with Windows & Microsoft Office tools

Optional, but great to have:

• Experience managing a desktop software product

• Experience with Golden Software products

• Experience with graphing software beyond Microsoft Excel

• Experience with GIS or Geology software

• Experience with Netsuite, Jira, or Confluence

• Experience using ERP or CRM tools

• BS/BA or greater in a science or engineering field

Send resume in confidence to jobs@goldensoftware.com and include what attracted you to this position.

DevOps Engineer

What we're looking for:

Golden Software is seeking a full-time DevOps engineer to join our technology team.

In this new position for the company, the DevOps engineer will take ownership of our software development environment and continuous integration tools, manage the build servers and build scripts, and perform release tasks. Based on the individual's personal interests and skill set, opportunities in other areas of responsibility may become available or assigned.

The ideal candidate for this position is an inquisitive, analytical, detail-oriented, and friendly individual who is passionate about helping others.  They are a skilled problem solver that enjoys overcoming challenges and developing purpose driven solutions. The person that will thrive in this position is invested in achieving results, is dedicated to continual self and company improvement, and enjoys a good laugh.

This is a full time remote position. Travel to the Golden, Colorado area for in person team and company meetings may be required a few times per year.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibilities are to support the development and technology teams by maintaining and improving our software development and deployment environment. Additional opportunities for growth are available as well after meeting the needs for the primary responsibilities.

• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to make the best software for our users and make Golden Software a great place to work. As a life friendly and fully remote company, we support the flexibility you need to be most effective in your role.

• Stability – Golden Software has been in business for more than 35 years.

Who we are:

We build success for customers by enabling them to communicate complex information. The scientific visualization software we develop, sell, and support is used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government across the globe.

The customer is at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high quality, user-friendly software with superior customer support. We focus on continual improvement of self and company and believe the only mistakes in life are those where nothing is learned. We are an open-minded group of individuals that focus on results which enables our life-friendly and flexible work environment. We take pride in what we do, approach all that we do with intention, and we don't take ourselves too seriously.

What you’ll do:

You will take ownership of the tools and services our developers use to create our awesome software. After becoming familiar with the tools and processes that are currently performed by our developers, you will take full ownership and have the opportunity to improve and expand the capabilities, efficiency and security of the tools and processes. As you progress in this position, there are additional responsibilities available such as distribution developer, test management or quality leadership.

Duties and responsibilities:

• Continuous integration tools - monitor, manage and improve Jenkins and its host server

• Build management - maintain and add build jobs in Jenkins as needed (CI builds, Nightly builds, Matrix Tests, Utilities, etc.)

• Developer environment - manage and improve the environment tools: Visual Studio, MSDN, Static analysis, Crucible

• Developer support - train new developers on the tools and services, manage accounts, and support developer tools during working hours

• Source code management - manage and maintain repos in Bitbucket and tools like SourceTree and Git

• Release management - manage, improve and automate the branching and release process

• Crash report management - maintain and improve our in-house software crash reporting client and server

• Automated testing - support our automated testing environment

• Advise and participate in current and future cloud-based features and products

What we expect from from a DevOps Engineer:

• Strong desire to help others

• Thorough and efficient problem-solving skills

• Strong verbal and written communication skills

• Proactive, self-motivated

• Meticulous attention to detail

• Continuous improvement of self and company

• Ability to work independently in a fully remote environment

Skills and requirements:

• Experience managing and configuring Jenkins

• Experience as a DevOps engineer for Windows desktop software

• Experience in Windows administration

• Experience with scripting in a build and development environment (Python, Batch, JScript)

• Experience with MS Visual Studio or other software package bundling tools

• Experience with modern software security practices

• Experience with AWS EC2 and other relevant AWS services

• Familiar with modern software development practices and methodologies

• Think like a programmer and an IT person

Optional, but great to have:

• Experience with hybrid SaaS/desktop software products

Send resume in confidence to jobs@goldensoftware.com and include what attracted you to this position.

Customer Support Specialist

What we're looking for:

Golden Software is seeking a full-time customer support specialist to join our customer success team. Our customer support specialists are integral to the success of our customers and our company. As a member of the customer success team, you will get to explore a broad range of scientific concepts and problem solve visualizing and communicating those concepts with our customers around the world.

The ideal candidate for this position is an inquisitive, analytical, detail-oriented, and friendly individual who is passionate about helping others. They are a skilled problem solver that enjoys a good challenge and developing purpose driven solutions. The person that will thrive in this position is invested in achieving results, is dedicated to continual self and company improvement, and enjoys a good laugh.

This is a full time remote position with optional monthly team events held in the Golden, CO area. Candidates located in the greater Denver area are preferred. Travel for in person team and company meeting attendance may be required 1-4 times per year.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibilities include answering customer questions about our scientific software products, processing customer orders, and ensuring customers have the tools they need to succeed. You will also be encouraged to develop your role into one that fits your skills and interests.

• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work.

• Stability – Golden Software has been in business for nearly 40 years.

Who we are:

We build success for customers by enabling them to communicate complex information. The scientific visualization software we develop, sell, and support is used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government across the globe.

The customer is at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high quality, user-friendly software with superior customer support. We focus on continual improvement of self and company and believe the only mistakes in life are those where nothing is learned. We are an open-minded group of individuals that focus on results which enables our life-friendly and flexible work environment. We take pride in what we do, approach all that we do with intention, and we don't take ourselves too seriously.

What you’ll do:

You will be responsible for providing customers with the tools they need to succeed while using Golden Software products and for acting as the customer voice in all team and company projects.

Duties and responsibilities:

• Maintain technical expertise for each of our mapping and graphing software products.

• Provide phone, email, and LiveChat support to customers

• Teach customers how to use our software to communicate complex information. 

• Create and process estimates, orders, payments, and invoices

• Provide consultative sales solutions for customers

• Communicate the benefits of Golden Software products to prospective and existing customers

• Participate in software testing and provide feedback to developers

• Write, review, and utilize internal procedures to ensure accuracy and efficiency

• Build and maintain subject matter expertise in Surfer & Grapher automation

• Support team members and customers with complex scripting questions

• On-board and train new hires

• Advocate for customers by sharing their feedback, suggestions, roadblocks, and successes with product teams

• Collect and communicate customer use cases and value propositions to relevant teams

• Actively contribute to the Golden Software Vision by participating in company wide quarterly projects

As with any thriving company, we have a slew of projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value for our customers and company.

What we expect from our customer support team members:

• Strong desire to help others

• Thorough and efficient problem-solving skills

• Strong verbal and written communication skills

• Ability to discuss and apply a broad range scientific concepts

• Excellent research abilities

• Active listener

• Curious self-starter

• Meticulous attention to detail

• Continuous improvement of self and company

• Take a holistic approach to customer support

Skills and requirements:

• BS or BA degree in a scientific discipline, geosciences preferred

• Experience with Windows and Microsoft Office tools

• Experience with customer service or support

• Experience with WinWrap Basic, Visual Basic or an introductory course to programming

Optional, but great to have:

• Experience with any Golden Software products

• Experience with other GIS or Geology software

• Experience with NetSuite, Zendesk, Jira, or Confluence

• Experience with order processing

• Experience using ERP or CRM tools

Send resume in confidence to jobs@goldensoftware.com and include what attracted you to this position.

Visit the full job description here and how to apply - https://gs.goldensoftware.com/golden-software-executive-assistant-career-opportunity