DevOps Engineer

What we're looking for:

Our new DevOps Engineer will play a critical role in helping our company achieve its goals by owning and improving upon our desktop software development and build environment. As a member of the Technology team, you build the foundation on which all of our other teams operate. You will have full ownership of this role as the sole DevOps engineer and get to work independently while collaborating with software developers and IT teammates. Your purpose is to reduce friction and multiply the productive output of internal teams. In doing so, you enable us to help even more scientists and engineers across the globe.

How you will excel:

• Demonstrate expertise in continuous integration tools by monitoring, managing, and improving Jenkins and its host servers.

• Proactively support, improve and add build jobs/pipelines in Jenkins for CI and nightly builds, test execution, and code quality checks.

• Take ownership of and proactively improve upon the capability, efficiency, and security of our Windows desktop development environments.

• Proactively improve team efficiencies by training and supporting developers and others who relay on the development environment.

• Perform and improve our software release process.

• Ensure software excellence by managing and improving our source code repositories, crash report systems, and automated testing environment.

• Actively advise and participate in current and future cloud-based opportunities.

You’re the rock star DevOps Engineer we’re looking for if...

• You are inquisitive, analytical, and detail-oriented.

• You are self-motivated, self-directed, and self-responsible.

• You enjoy helping others and meeting their needs in creative ways.

• You have used and managed Jenkins to build Windows desktop software.

• You are skilled in scripting (Python, Batch, JScript)

• You have experience with software package bundling tools (MS Visual Studio).

• You enjoy managing code repos and you get Git.

• You are well-versed in and love all things Windows.

• You have experience with AWS EC2 and other related AWS services.

• You stay up-to-date on software development and security best practices.

• You think like both a developer AND an IT person.

• You have a “figure it out” attitude and love solving complex challenges in a thorough and efficient manner.

• You are passionate about developing solutions that solve problems and achieving results.

• You have strong written and spoken communication skills.

• You are resilient and adaptable with an intense growth mindset.

• You are disciplined and focused with extreme productivity.

This is a full-time, remote position. Travel to Golden, Colorado is required once a year for the entire team to connect face-to-face.

You must be qualified to work in the United States (US citizen or green card). No sponsorships available.

Send your resume in confidence to jobs@goldensoftware.com with the subject line “I'm Your Rock Star DevOps Engineer” and include 1) two things about this position that excite you, 2) how your experience and skills align with the job requirements, and 3) where they do not align, how would you bridge those gaps.

Customer Support Specialist

What we're looking for:

Our new customer support specialist will play an integral role to the success of our company by using creative problem solving and curiosity driven communication to ensure our customers have the tools they need to succeed.

As a member of the customer success team you will love to…

• Maintain technical expertise in our mapping and graphing software products.

• Teach customers how to use our software to communicate complex scientific information. 

• Provide phone, email, and LiveChat support to customers

• Communicate the benefits of Golden Software products to prospective and existing customers

• Create and process estimates, orders, payments, and invoices

• Provide consultative sales solutions for customers

• Advocate for customers by providing their feedback and suggestions to product development teams

• Collect and communicate customer use cases and value propositions to relevant teams

• Participate in software testing and provide feedback to developers

• Write, review, and use internal procedures to ensure accuracy and efficiency

• Work with the team to set new hires up for success

• Actively contribute to the Golden Software Vision by participating in company wide quarterly projects

You’re the customer champion we’re looking for if…

• You have a strong desire to help others

• You love finding creative ways to solve problems

• You have strong written and spoken communication skills.

• You enjoy learning and continuously challenging your knowledge

• You routinely apply your scientific & technology skills to a broad range of situations

• You enjoy developing purpose driven solutions

• You have excellent research abilities

• You are an inquisitive active listener

• You are self-motivated, self-directed, and self-responsible.

• You are detail-oriented and committed to excellence.

• You appreciate a job well done.

• You are resilient and adaptable with an intense growth mindset.

This is a full time remote position with optional monthly team events held in the Golden, CO area. Candidates located in the greater Denver area are preferred. Travel for in person team and company meeting attendance may be required 1-4 times per year.

Send resume in confidence to jobs@goldensoftware.com with the subject line “I'm Your Customer Champion!” and include 1) two things about this position that excite you, and 2) how your experience and skills align with the job requirements.