Technical Support Content Coordinator

What we're looking for:

Are you ready to take your scientific training and writing skills to the next level? We are seeking a talented technical support content coordinator to join our world class team and play a pivotal role in empowering our customers to succeed.

Your mission as a technical support content coordinator is to ensure exceptional customer experiences by creating and maintaining accurate, user-friendly support content that empowers our customers to communicate their data effectively via high quality visualizations. You will use creative problem solving, curiosity, and customer focused communication to ensure our customers and our team have the resources they need to succeed.

You’re the technical content coordinator we’re looking for if…

• You have a strong desire to help others

• You enjoy finding creative ways to solve problems

• You love to share your knowledge and skills with others

• You have strong written and spoken communication skills.

• You are detail-oriented and committed to excellence.

• You understand the importance of accurate and relevant technical content

• You enjoy learning and continuously challenging your knowledge.

• You have excellent research abilities.

• You are self-motivated, self-directed, and self-responsible.

• You appreciate a job well done.

• You are resilient and adaptable with a strong growth mindset.

• You love to write, review, and edit scientific procedures and content

• You have the ability to discuss and apply a broad range of scientific concepts

• You are an active listener

• You have a degree in Geology, Geography, Engineering, Environmental Science, or related field

• You are a skilled users of Windows, Microsoft Office, and Google Suite tools

As a technical content coordinator on the customer success team you will love to…

• Develop and maintain technical expertise in our software products.

• Teach customers how to use our software to communicate complex scientific information.

• Provide technical support to customers

• Communicate the benefits of Golden Software products to prospective and existing customers

• Author, review, edit, and publish technical content for customers

• Take ownership of internal procedures and training resources.

• Write, review, and utilize internal procedures to ensure accuracy and efficiency

• Plan and manage customer documentation using Jira

• Schedule new content authoring and publishing to align with release dates and marketing campaigns

• Help define and develop self-service solutions that provide the best possible customer experience

• Maintain content repositories to support efficient and effective content management

• Implement and track metrics that ensure our documentation is helping customers

• Ensure published content is clear, concise, accurate, and excellent (QA/QC)

• Participate in software testing and provide feedback to the product team

• Advocate for customers while sharing their feedback and suggestions with the product team

• Actively contribute to the Golden Software Vision by participating in company wide quarterly projects, as needed

As with any thriving company, we have a slew of projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value for our customers and company. 

Skills and requirements:

• BS or BA degree in a scientific discipline

• Basic knowledge of HTML and CSS

• Experience with Windows and Microsoft Office tools

• Experience with customer service or support

• Experience with technical writing or documentation authoring

Optional, but great to have:

• Geoscience education or background

• Experience with Surfer or any Golden Software products

• Experience with other GIS or Geology software

• Experience with source control and authoring platforms (Git, Sourcetree, Madcap)

• Familiarity with programming or scripting

• Experience with Zendesk, Jira, or Confluence

This is a full time remote position with optional team events held in the Golden, CO area several times per year. Travel for in person team and company meeting attendance may be required 1-4 times per year.

What we offer:

• Challenging, rewarding work of all types – Your primary responsibilities will be to write, review, and edit targeted Help, KBs, Tool Tips, and Training Videos to ensure customers have the tools they need to succeed. You will also serve as a Surfer subject matter expert that helps the support team answer customer questions and process customer orders.

• An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work. We are focused on results, and as such, we support the flexibility you need to be most effective in your role. We focus on continual improvement of self and company, and believe the only mistakes in life are those where nothing is learned.

• Stability – Golden Software has been in business for 40 years.

Benefits:

• 100% employer-paid health, dental, vision, and life insurance

• 401k with guaranteed match and discretionary profit sharing based on company performance

• Unlimited approved time off

• Cross functional training encouraged

Additional Perks

• Internal career growth and development opportunities

• Time dedicated to improving self

• Casual team culture with an 'open door' policy

• Routine company social gatherings and activities (optional)

Send resume in confidence to jobs@goldensoftware.com with the subject line “I'm Your Surfer Self-Service Author!” and include 1) two things about this position that excite you, and 2) how your experience and skills align with the job requirements.

C++ Software Developer

What we're looking for:

Our new C++ Software Developer will play a critical role in helping our company achieve its goals by owning, maintaining and improving upon our subsystems components source code and shared application functionality. As a member of the Development team, you will have a keen sense of the customer and build the product the right way by delivering solutions that are designed well and work correctly. You will own components independently and also collaborate with other developers through peer code reviews and API discussions. Your purpose is to help maintain and improve a rich historical code base that directly integrates into our Surfer and Grapher applications. In doing so, you enable us to help even more scientists and engineers across the globe.

How you will excel:

• Maintain and improve the evolving subsystems code base

• Research and incorporate 3rd party libraries

• Be proficient in working with mainstream inputs and outputs for software

• Be the subject matter expert for subsystems components

• Communicate effectively with stakeholders over development needs

• Collaborate with application developers over API design

• Uphold coding standards: write clean, well documented and maintainable code

• Employ good testing practices

• Improve the data security of the products

• Participate in peer code reviews by giving and receiving feedback

• Analyze issues to get at the root problems to effectively fix bugs

• Provide estimates for coding tasks

• Keep up with best practices, latest technologies and standard libraries for Windows and C++

You’re the Developer we’re looking for if…

• You are inquisitive, analytical, and meticulously detail-oriented.

• You have strong written and spoken communication skills in a remote environment.

• You are able to write technical documentation for APIs.

• You have experience coding commercial software in C++.

• You have experience in older standards of C++ and modernizing to the latest standards.

• You appreciate the use of template metaprogramming.

• You have experience coding for Windows Desktop environments and are familiar with other platforms.

• You have experience with dependency package managers.

• You are familiar with integrating libraries such as GDAL, LibTIFF, LibJPEG, libxl, and other commonly used public Graphics libraries.

• You are familiar and able to parse various file formats such as SHP, DXF, PDF, TIFF, JPEG, XLSX.

• You actively research and learn new software libraries.

• You understand the importance of software security and how to improve it.

• You are familiar with matrix math, geometry and spatial relationships.

• You are self-motivated, self-directed, and self-responsible.

• You are enthusiastic about programming.

• You enjoy being a team player by helping others and meeting their needs in creative ways.

• You work independently and have a “figure it out” attitude to solve complex challenges in a thorough and efficient manner.

• You are passionate about developing solutions that solve problems and achieve results.

• You are resilient and adaptable with a strong growth mindset.

• You are disciplined, focused, and value quality over quantity.

What we offer:

• Challenging, rewarding work of all types – You will have many opportunities to contribute to the success of the company. Additional opportunities for growth are available after meeting the needs for the primary responsibilities. From day one, you will be a contributor.

• An excellent work environment – We are a group of friendly, dedicated individuals who take great pride in what we do. We have a strong desire to provide the best software and all around experience for our customers and to make Golden Software a great place to work. We are focused on results, and as such, we support the flexibility you need to be most effective in your role. We focus on continual improvement of self and company, and believe the only mistakes in life are those where nothing is learned.

• Stability – Golden Software has been in business for 40 years but we’re not bogged down by bureaucratic bloat.

Benefits:

• Competitive salary

• 100% employer-paid health, dental, vision, and life insurance.

• 401k with guaranteed match and discretionary profit sharing based on company performance

• Unlimited approved time off

• Internal career growth and development opportunities

• Time dedicated each week to self improvement

• Casual team culture with an ‘open door’ policy

• Routine company social gatherings and activities (optional)

This is a full-time, remote position. Travel to Golden, Colorado is required once a year for the entire team to connect face-to-face.

You must be qualified to work in the United States (US citizen or green card). No sponsorships available.

Send your resume in confidence to jobs@goldensoftware.com with the subject line “I'm Your C++ Software Developer” and include 1) two things about this position that excite you, 2) how your experience and skills align with the job requirements, and 3) where they do not align, how you would bridge those gaps.

Product Marketing Leader

What we're looking for

Golden Software is seeking a full-time Product Marketing Leader to join and lead our marketing team. You will play a crucial role in the success of our customers and, consequently, the success of our products and company. As the product marketing team lead you will design the go-to-market engine for software solutions that cater to the needs of intelligent, interesting, and friendly engineers, scientists, educators, and students across the globe. Our customers do amazing things, and we want you to do amazing things with them by partnering with them, listening to them and playing a leading role in their success.

The ideal candidate for this position is a skilled, creative problem solver invested in achieving results. You take ownership and drive the team to success. You can do so because you love working with customers and helping others. You are a confident leader and are excited to build the company vision with the leadership team. You lead by example and aren’t afraid to do what needs done to achieve our goals. Your curious, adaptable, and objective thinking style helps you find the right solution even when you don't have all the data. You love solving challenging and complex problems. You're tech-savvy. Your great communication skills, ability to collaborate, accountability to the team, and honesty help the team achieve what they couldn't without you.

This is a full-time remote position with optional team events held in the Golden, CO area. Travel for in-person team and company meeting attendance may be required 1-4 times per year.

What we offer

Challenging, rewarding work – Your primary responsibilities include product marketing for data visualization software. We focus on ownership and accountability to results at Golden Software. You will be empowered to make decisions, take action, and directly see the success you bring to our customers.
An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help our customers and one another and to make Golden Software a great place to work.
Stability – Golden Software has been in business for 40 years.

Who we are

We build success for customers by enabling them to communicate complex information. The scientific visualization software we develop, sell, and support is used by individuals in engineering consulting, environmental services, mineral resource exploration and extraction, applied science, business, education, and government across the globe.

The customer is at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high-quality, user-friendly software with superior customer support. We focus on continual improvement of self and company and believe the only mistakes in life are those where nothing is learned. We are an open-minded group of individuals that focus on results, which enables our life-friendly and flexible work environment. We take pride in what we do, approach all that we do with intention, and we don't take ourselves too seriously.

What you'll do

As the team lead, you are accountable to the marketing team’s mission. The marketing team's goal at Golden Software is to communicate the value our products provide to prospective and current customers. The marketing team ensures its messaging reaches the right audience in the words they need to hear. We uphold our brand’s promise by consistently improving on the customer experience. We plan and execute a go-to-market strategy that generates demand and showcases the value of our products and services to potential customers who are willing to invest in our solutions. Your responsibilities include,

Love our customers - you care deeply about who they are, what problems they face, and what solving those problems means to them.

• Understand the market and develop a deep understanding of customer segments, ensuring our product offerings effectively cater to their needs and preferences.
• Develop, maintain, and disseminate customer personas, driving a strong understanding of their needs and expectations throughout the organization.
• Craft and communicate compelling messaging that resonates with our target audience.
• Understand our customers’ journey with us and proactively address issues.

Tell great stories - You build compelling narratives to connect our team and products to our customers.

• Craft and communicate compelling messaging that resonates with our target audience.
• Maintain brand excellence and ensure the website and its content effectively communicates our value proposition and drives customer engagement.
• Work towards customer retention by understanding their needs, addressing pain points, and ensuring they have an exceptional experience with our products and services.

Drive business success - You do what matters, you track what is important, and you develop teams and systems that deliver results.

• Understand digital marketing, website management, and analytics to optimize lead generation, conversion, and retention.
• Create and execute go-to-market strategies and product launches, collaborating with cross-functional teams to ensure alignment and effectiveness.
• Enable the team and cross-team groups to achieve business success through leadership, coaching, personal development, hiring, and ownership thinking.
• Build upon and execute the company's vision and strategy, tracking key performance metrics and continually improving.
• Be an individual contributor in content creation, driving community & advocacy (flywheel)
• Oversee the development and implementation of lead generation strategies, utilizing digital marketing tactics to attract and build trust with potential customers.
• Develop and execute lead nurturing and conversion strategies, utilizing content creation and targeted messaging to guide prospects through the customer journey.
• Continuously monitor and analyze key performance metrics to optimize results, identify opportunities for improvement, and inform the creation of sales enablement materials.

Collaboration

In this role, you will work closely with the Digital Content Manager, Inside Sales, Product team, and Customer Success team to ensure seamless coordination of marketing activities, sharing insights, and driving success together.

Skills and requirements

• 5+ years of experience in product marketing, preferably within the software or technology industry, with a proven track record of growth.
• Proven leadership experience and ownership thinking.
• Stellar communication and presentation skills, both written and verbal.
• Experience with digital marketing, website management, and analytics, including knowledge of marketing automation and CRM tools
• Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
• Team player with a positive attitude and strong work ethic.
• Experience working with cross-functional teams, including product management, sales, and customer success.
• Commitment to keeping things simple and focused on delivering results.
• Emotional intelligence and empathy, and a deep desire to understand people

Optional, but great to have

• Experience with HubSpot, Netsuite, Confluence, Jira, and/or Zendesk is a plus.
• Experience with Golden Software products
• Experience with data visualization software
• Experience with GIS or Geology software
• BS/BA or greater in a science, engineering, or marketing field

Benefits

• 100% employer-paid health, dental, vision, and life insurance.
• 401k with guaranteed match and discretionary profit sharing based on company performance.
• Unlimited approved time off.
• Cross-functional training encouraged.
• Internal career growth and development opportunities.
• Casual team culture with an open-door policy.
• 100% remote work environment.
• Routine company social gatherings and activities (attendance is optional).

Send your resume in confidence to jobs@goldensoftware.com and include what attracted you to this position.