Golden Software is a team of enthusiastic, curious, and hard working men and women. Our corporate office is located downtown Golden, Colorado.
When considering a potential team member, we look for quality individuals who demonstrate curiosity, a passion for learning and an eagerness to succeed.
Business Development Manager
What are we looking for?
Golden Software is seeking a full-time business development manager to join our customer support team. A successful person in this role is a curious self-starter who both creates and executes strategic plans. They will think and act from a customer-first perspective and validate potential strategies against customer research. They can efficiently collaborate with the team, both in-person and remotely, and work independently to drive the tactics forward. This individual is motivated by helping others, is dedicated to continual self and company improvement, and enjoys a good laugh. They will work from our Golden, CO office.
What we offer
- Challenging, rewarding work of all types – Your primary responsibility is sales and account management strategy, but you have the flexibility develop your role into one that best fits your skills and interests.
- An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work.
- Stability – Golden Software has been in business for more than 35 years.
Who we are
We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward.
What you’ll do
You will be working with management to create and implement business development and account management strategies.
Duties and responsibilities
- Use customer research to design and implement a sales funnel and account management process
- Implement sales and account management strategies
- Coordinate with customer support, product development, and management teams to achieve sales objectives
- Conduct research to identify customer and market needs
- Direct sales support agents
- Provide feedback and post-sales support
- Build long-term relationships with new and current customers
- Field and respond to incoming customer requests
As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers.
What we expect from our team members
- Strong desire to help others
- Outstanding written and verbal communication skills
- Thorough and efficient troubleshooting and problem solving skills
- Ability to work independently and collaborate effectively with a team
- Think and work strategically in order to develop and improve the business
- Curious self-starter
- Meticulous attention to detail
Skills and requirements
- Experience in creating and implementing sales and account management strategy and tactics
- Experience performing customer and market research
- Experience using ERP or CRM tools
- Experience with Windows and Microsoft Office tools
- BS or BA degree
Optional, but great to have
- Experience with NetSuite, Zendesk, Jira, or Confluence
- Experience in geoscience industries
Send resume in confidence to jobs@goldensoftware.com. Please tell us what attracted you to this position.
Customer Support Specialist
What are we looking for?
Golden Software is seeking a full-time customer support engineer to join our customer support team. We are looking for a friendly, motivated, passionate individual who truly cares about helping both our customers and the team. This individual with work Monday through Friday in our office in downtown Golden, CO.
What we offer:
- Challenging, rewarding work of all types – Your primary responsibilities are answering customer questions about our products and processing customer orders, but you have the flexibility to develop your role into one that best fits your skills and interests.
- An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work.
- Stability – Golden Software has been in business for more than 35 years.
Who we are:
We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward.
What you’ll do:
You will be responsible for providing sales support and customer support for all six Golden Software products.
Duties and responsibilities
- Provide phone, email, and LiveChat support to customers
- Teach customers how to efficiently and effectively use our software
- Create and process estimates, orders, payments, and invoices
- Resolve past due invoices
- Communicate customer feedback to product development teams
- Participate in software testing and provide feedback to developers
- Utilize and review internal procedures to ensure accuracy and efficiency
- Communicate the benefits of Golden Software products to leads and existing customers.
- On-board and train new hires
As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers.
What we expect from our customer support team members:
- Strong desire to help others
- Thorough and efficient problem solving skills
- Strong verbal and written communication skills
- Excellent research abilities
- Curious self-starter
- Meticulous attention to detail
- Continuous improvement of self and company
Skills and requirements:
- BS or BA degree in a scientific discipline
- Experience with Windows and Microsoft Office tools
- Experience with customer support
Optional, but great to have:
- Experience with any Golden Software products
- Familiarity with programming/scripting
- Experience with NetSuite, Zendesk, Jira, or Confluence
- Experience with order processing
- Experience using ERP or CRM tools
- Experience with other GIS or Geology software
Send resume in confidence to jobs@goldensoftware.com. Please tell us what attracted you to this position.
Office Manager / Order Processing
What are we looking for
Golden Software is seeking a full-time office manager and order processing professional to join our customer support team. We are looking for a friendly, self-starting, and motivated individual who truly cares about helping both our customers and team members. This individual will work Monday through Friday, 8am to 5pm from our office in downtown Golden, CO.
What we offer:
- Challenging, rewarding work of all types – Your primary responsibility is managing the office, supporting customers, and processing orders, but you have the flexibility to develop your role into one that best fits your skills and interests.
- An excellent work environment – We are a friendly group of dedicated individuals who have a strong desire to help customers and make Golden Software a great place to work.
- Stability – Golden Software has been in business for more than 35 years.
Who we are:
We develop, sell, and support scientific visualization software. Our products are used by individuals in environmental consulting, oil and gas exploration and extraction, engineering, applied science, business, education, and government. We have one of the best reputations in the industry for superior customer support. While our products are sold across the globe, we are a small company and each team member takes on multiple roles to keep the company moving forward.
What you’ll do:
You will be responsible for the ongoing management of our Golden, CO office operations. You will also be responsible for processing customer orders and providing top-notch customer support by answering sales-related questions.
Duties and responsibilities
- Provide phone and email support to customers
- Create and process estimates, orders and payments, and invoices
- Resolve past due invoices
- Answer and screen incoming calls
- Develop, implement, and oversee office policies and procedures
- Develop, implement and oversee effective and efficient office workflows
- Communicate customer feedback to stakeholders to improve our internal and external policies and procedures
- Implement and manage inventory control system for office supplies
- Coordinate all office activities
- Oversee the maintenance of facilities
- Plan and manage office services such as cleaning, catering, waste disposal, and parking
- Provide support for the Golden Software team including executives, product managers, and developers
- On board and train new hires
- Greet visitors
As with any thriving company, we have a slew of side-projects and opportunities for anyone to tackle. You will have the opportunity to develop your role into one that fits your skills and interests and creates value to our customers.
What we expect from our sales support specialists:
- Strong desire to help others
- Exceptionally organized
- Meticulous attention to detail
- Outstanding written and verbal communication skills
- Thorough and efficient problem solving skills
- Great time management skills
- Curious self-starter
Skills and requirements:
- Previous office management experience
- Experience using ERP or CRM tools
- Experience with order processing
- Experience with customer support
- Experience with Windows and Microsoft Office tools
Optional, but great to have:
- BS or BA degree
- Experience with NetSuite, Zendesk, Jira, or Confluence
- Experience in geoscience industries
Send resume in confidence to jobs@goldensoftware.com. Please tell us what attracted you to this position.
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