GAIN DEEPER INSIGHT INTO YOUR DATAGrapher 2D & 3D graphing and analysis software icon GRAPHER v12

The most recent serial number version of Grapher is 12.7.855 released 5 July 2017. The most recent product key version of Grapher is 12.7.126, released 5 July 2017.

Minor updates (e.g. version 12.0 to 12.7) are available for free by clicking the File | Online | Check for Update command within Grapher. Version information can be found on the Grapher Version History knowledge base article. For troubleshooting assistance, email graphersupport@goldensoftware.com

If you are upgrading from a version prior to 12, major upgrades (e.g. version 11 to version 12) can be purchased for $169USD through our shopping page. For detailed steps on how to upgrade, read How do I purchase an upgrade?

Following version 12, major upgrades are included with annual maintenance. As long as maintenance is current, you will receive free upgrades to new releases.

  • Windows Vista, 7, 8 (excluding RT), 10 or higher
  • 32-bit and 64-bit operation system support
  • 1024 x 768 or higher monitor resolution with minimum 16-bit color depth
  • At least 500 MB free hard disk space
  • At least 512 MB RAM

Yes, concurrent use licensing is available for Grapher. This may be purchased through our shopping page by selecting the Concurrent Use License.

A concurrent use license, also called a “network” or “floating” license, is tied to a network. The License Manager or License Administrator software is installed on a license server on the company network. The product can be installed on as many client machines as desired. The product usage is controlled by the license server and is limited to the number of concurrent seats that were purchased.

Review the Golden Software End User License Agreement for additional details.

Grapher is a Windows program and is not compatible with Mac, Linux, or Unix operating systems. However, customers have run Grapher on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac, Linux, or Unix operating system. Please know we do not test our software under these conditions. We recommend downloading the trial and testing the functionality yourself.

Grapher comes as both a 32-bit and as a 64-bit application. Upon the installation of Grapher, you will select which version to install. The terms 32-bit and 64-bit refer to the way a computer’s processor (CPU) handles information. The 64-bit version of Grapher handles larger amounts of random access memory (RAM) more effectively than a 32-bit system. Not all devices can run the 64-bit versions of Grapher.

To determine if your Windows operating system is 32-bit or 64-bit, open File Explorer or This PC.

  1.  Right click on This PC or Computer in the navigation pane and select Properties.
  2. In the System information screen, find the System type entity. This will indicate if your device has a 32-bit or a 64-bit processor.

Product keys are very similar to serial numbers as both are used to activate Grapher.

Towards the end of 2016, Golden Software made a change to the way Grapher is licensed. If you purchased Grapher prior to December 2016, you most likely have a Grapher serial number. If you purchased Grapher after December 2016, you will have a Grapher product key.

The full Golden Software End User License Agreement (EULA) is available for review at goldensoftware.com/terms-of-use. Contact us if you need further clarification.

We occasionally host live training classes and online webinars. Additionally, we have many online resources in Support Central including training videos, or you may be interested in our weekly blog posts.

For additional assistance, contact our live technical support crew who is happy to help.

The fastest way to place your order is through our secure online ecommerce system where you can purchase new licenses or upgrade your software. Alternatively, contact our Sales Department for purchases made via PayPal, check, wire transfer, or purchase order.

Don’t forget to register your serial number to access free technical support, maintenance updates, and upgrade pricing on future upgrades.

Your serial number can be located in a few different places.

  1.  Golden Software user account: Log in to MyAccount, click the My Products button, and your registered product keys or serial numbers are displayed.
  2.  Email containing download instructions: If you received your software via download, the product key or serial number was included in the emailed download instructions.

We recommend all users complete the tutorial to better understand the basic Grapher features. In the Grapher program, click Help | Tutorial and complete the lessons. Thereafter, watch Grapher training videos, peruse our Support Central page, or register for upcoming webinars.

Yes, one (1) copy of the software and one (1) copy of the user documentation may be made for backup purposes only.

If you upgraded the older version of Grapher, then you must uninstall that version within 60 days of the upgrade purchase.

If you have a valid license for multiple versions of Grapher, meaning none of the licenses have been upgraded, they can be installed at the same time in different directories.

Software downloads are available through our MyAccount portal. Log in and click the My Products button. Click the icon to the left of the product you wish to reinstall. Make note of the product key or serial number as well.

If you have access to the original Grapher installation CD or a backup copy, simply reinstall Grapher from the CD.

If you do not have access to Grapher’s download instructions or the installation CD, locate your Grapher serial number or original order number, contact us, and we would be glad to help!

Grapher supports numerous file formats. For a full list of supported file formats, click here.

Please visit Support Central for answers to more technical questions.

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