The most recent serial number version of Grapher is 12.7.855 released 5 July 2017. The most recent product key version of Grapher is 12.7.126, released 5 July 2017.
Updates - bug fixes, minor improvements (e.g. version 12.0 to 12.1)
Minor updates are available for free by clicking the File | Online | Check for Update command within Surfer. Version information can be found on the Grapher Version History page.
Upgrades - new features and improvements (e.g. version 11 to version 12)
Active Maintenance: Users with active maintenance receive the new features as part of their maintenance benefits. To upgrade to the latest version, please review this article, How do I upgrade to the latest version if my maintenance is active?
Expired Maintenance: If your maintenance has expired, please follow these instructions to activate your maintenance, How do I renew my software maintenance if it has expired? Once your maintenance is active, follow these instructions to download the latest version. How do I upgrade to the latest version if my maintenance is active?
Older Versions: If you are upgrading from a version prior to version 12, major upgrades (e.g. version 11 to version 12) can be purchased for $169USD through your Golden Software account. Please review this article, How do I purchase an upgrade? First year maintenance is included in the upgrade purchase.
For troubleshooting assistance, email firstname.lastname@example.org
- Windows Vista, 7, 8 (excluding RT), 10 or higher
- 32-bit and 64-bit operation system support
- 1024 x 768 or higher monitor resolution with minimum 16-bit color depth
- At least 500 MB free hard disk space
- At least 512 MB RAM
A single-user license grants one user the right to use the software license. For each single user license you purchase, you will receive a unique product key. This license may not be used by multiple people.
A concurrent-use license, also called a “network” or “floating” license, is tied to a network. The License Manager or License Administrator software is installed on a license server on the company network. The product can be installed on as many client machines as desired. The product usage is controlled by the license server and is limited to the number of concurrent seats that were purchased.
If the single user or concurrent-use licenses do not fit your business model, contact us and we would be glad to create a solution that will fit your needs.
Get the most out of your Grapher license with active maintenance. Maintenance is included when you purchase a new product license. After that, you can renew each year to receive these great benefits:
- Access to all new releases and software updates
- Discounts on live training classes
- Priority notifications from Golden Software
- A first look at the new features before they're released
- Technical support
To add a seat to an existing concurrent-use license, please contact us to process the order. We will need this information:
- Number of seats to add
- Product key of the existing concurrent-use license
If you purchase another concurrent-use license through our online shopping cart, you will be issued a new concurrent-use license instead of having a seat added to your existing license.
Grapher is a Windows program and is not compatible with Mac, Linux, or Unix operating systems. However, customers have run Grapher on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac, Linux, or Unix operating system. Please know we do not test our software under these conditions. We recommend downloading the trial and testing the functionality yourself.
Product keys are very similar to serial numbers as both are used to activate Grapher.
Towards the end of 2016, Golden Software made a change to the way Grapher is licensed. If you purchased Grapher prior to December 2016, you most likely have a Grapher serial number. If you purchased Grapher after December 2016, you will have a Grapher product key.
Your serial number can be located in a few different places.
- Golden Software user account: Log in to MyAccount, click the My Products button, and your registered product keys or serial numbers are displayed.
- Email containing download instructions: If you received your software via download, the product key or serial number was included in the emailed download instructions.
Yes, one (1) copy of the software and one (1) copy of the user documentation may be made for backup purposes only.
Software downloads are available through our MyAccount portal. Log in and click the My Products button. Click the desired product key or serial number in the list of products to expand the product information section and click Download Grapher Installer. If necessary, deactivate the license for the computer that crashed or is being replaced.
If you have access to the original Grapher installation CD or a backup copy, simply reinstall Grapher from the CD.
If you do not have access to Grapher’s download instructions or the installation CD, locate your Grapher serial number, product key, or original order number, contact us, and we would be glad to help!
Please visit Support Central for answers to more technical questions.