The most recent version of Surfer is 18.0.160 from April 13, 2020.

Active Maintenance: Users with active maintenance receive the new features as part of their maintenance benefits. To upgrade to the latest version, click the File | Online | Check for Update command within Surfer. Version information can be found on the Version History page. Also see this article, How do I upgrade to the latest version if my maintenance is active?

Expired Maintenance: If your maintenance has expired, please follow these instructions to activate your maintenance, How do I renew my software maintenance if it has expired? Once your maintenance is active, follow these instructions to download the latest version, How do I upgrade to the latest version if my maintenance is active?

Older Versions: If you are upgrading from a version prior to version 14, major upgrades can be purchased at a discounted rate through your Golden Software account. Upgrade now and don’t lose your chance to save! Upgrade discounts will be discontinued on December 31, 2020. Please review this article, How do I purchase an upgrade? First year maintenance is included in the upgrade purchase.

For troubleshooting assistance, email support@goldensoftware.com

Surfer's top new features and improvements can be found here: What's New in Surfer?

  • Windows 7, 8 (excluding RT), 10 or higher
  • 32-bit and 64-bit operation system support
  • 1024x768 or higher monitor resolution with minimum 16-bit color depth
  • At least 500 MB free hard disk space
  • At least 512 MB RAM

A single-user license grants one user the right to use the software license. For each single user license you purchase, you will receive a unique product key. This license may not be used by multiple people.

A concurrent-use license, also called a “network” or “floating” license, is tied to a network. The License Manager or License Administrator software is installed on a license server on the company network. The product can be installed on as many client machines as desired. The product usage is controlled by the license server and is limited to the number of concurrent seats that were purchased.

For further information on licensing, review our Licensing topic in our Support Central page.

If the single user or concurrent-use licenses do not fit your business model, contact us and we would be glad to create a solution that will fit your needs.

Yes, we offer a $50/year student license. To get your license, please do the following:

  1. Email us from your university-issued email account.
  2. Include documentation that proves your current enrollment. Must include your name and date range.

We’ll send you a coupon code to purchase Surfer for $50.

Get the most out of your Surfer license with active maintenance. One year of maintenance is included when you purchase a new product license. After that, you can renew each year to receive these great benefits:

  • Access to all new releases and software updates
  • Live technical support - contact us via phone or chat during our regularly scheduled business hours
  • Priority email support - your inquiry gets top priority
  • Priority notifications from Golden Software
  • A first look at the new features before they're released in Surfer Beta
  • Full PDF User Guide

Yes, we can co-term your licenses so the software maintenance renewal date is the same for all products. We will work with you to conduct a license inventory and determine the best date for renewal so the process to renew future software maintenance is streamlined. Please contact us to start the co-terming process.

To add a seat to an existing concurrent-use license, please contact us to process the order. We will need this information:

  1. Number of seats to add
  2. Product key of the existing concurrent-use license

Do not purchase another concurrent-use license through our online shopping cart as you will be issued a new concurrent-use license instead of having a seat added to your existing license.

Surfer is a Windows program and is not compatible with Mac, Linux, or Unix operating systems. However, customers have run Surfer on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac, Linux, or Unix operating system. Please know we do not test our software under these conditions. We recommend downloading the trial and testing the functionality yourself.

Product keys are very similar to serial numbers as both are used to activate Surfer.

Towards the end of 2016, Golden Software made a change to the way Surfer is licensed. If you purchased Surfer prior to December 2016, you most likely have a Surfer serial number. If you purchased Surfer after December 2016, you will have a Surfer product key.

The full Golden Software End User License Agreement (EULA) is available for review at goldensoftware.com/terms-of-use. Contact us if you need assistance determining the best licensing option for you.

Yes, we offer online webinars and have many online resources in Support Central, including training videos and blog posts.

For additional assistance, please contact our technical support staff.

Your product key or serial number can be located in a few different places.

  1. Golden Software user account: Log in to MyAccount, click the My Products button, and your registered product keys and serial numbers are displayed.
  2. Email containing download instructions: If you received your software via download, the product key or serial number was included in the emailed download instructions.

Yes, one (1) copy of the software and one (1) copy of the user documentation may be made for backup purposes only.

Software downloads are available through our MyAccount portal. Log in and click the My Products button. Click the desired product key or serial number in the list of products to expand the product information section and click Download Surfer Installer. If necessary, deactivate the license for the computer that crashed or is being replaced.

If you have access to the original Surfer installation USB, CD or a backup copy, simply reinstall Surfer from those files.

If you do not have access to Surfer’s download instructions or the installation USB or CD, locate your Surfer product key, serial number, or original order number, contact us, and we would be glad to help!

Please visit Support Central for answers to more technical questions.

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