Project documentation includes any notes, records, workflows, or any other contextual details that explain how and why a project was created.

We can modify the licensing and agreement to fit your situation when it is appropriate. Contact us if you want to discuss alternate license technology or custom agreements.

The easiest way to check the status of your software maintenance is to click File | License Info in the software.  The License Information dialog will tell you if your maintenance is active or expired in the top grey bar.  The last letter of your Support Code also indicates your [...]

Full support recipients can expect an email response in less than one business day. Limited support may take 1-2 business days to receive a response because we do not maintain expertise on all previous software versions.

We understand that some companies have complex software validation requirements before newer releases can be installed and therefore don’t always validate every release. For this reason, we offer full support to users with active maintenance running versions that are less than 3 years old. If you have active software maintenance [...]

The only exceptions to the email-only policy for limited support are for sales, licensing, or install questions. For all software related questions, we ask that you honor this policy when contacting our team. If we believe the best solution will be achieved via a different medium, we will offer to [...]

We offer flexible options designed to fit your workflow, available directly through our store. Options are the following: Single-user license: Assigned to one individual. Recommended solution that offers the best value. Perfect for solo users, dedicated access, or field work. Enterprise Solutions: If you need a custom license solution for [...]

For information on the products, visit the specific product page for Surfer and Grapher. For more technical information, visit Support Central.

Faculty, staff, educators, and researchers have full access the Golden Software support services. These services include email, phone, and LiveChat support as well as access to all of our online resources including knowledge base, help documents, tutorials, training videos, forums. Visit Support Central to access these resources.

No, there are no technical differences between the educational and commercial versions of the software. Both versions have the same features and functionality.

An academic license must not be used for any commercial work or for-profit research work. Beyond that, the software may be used by faculty, staff, educators, researchers, and students associated with the Educational Institution. The software may also be used for administrative purposes meaning activities that are not directly related to [...]

Yes! Please review all the details on our Educators or Students page.